Campus Store Manager: Lead Retail & Community

Lids; Cambridge (MA); On-site; USD 34,000 - 44,000; Full time

Job summary

Lids Sports Group is seeking a Campus Store Manager to lead the Harvard and MIT campus stores. You will own daily performance, including sales, customer experience, people leadership, operations, merchandising, and inventory, ensuring alignment with LidsU standards and campus needs.

You will recruit and coach a customer-focused team, plan staffing around the academic calendar, and partner with Human Resources to support staff, while delivering an inclusive campus experience and achieving

Qualifications

• 5+ years of retail experience with progressive leadership responsibility preferred.
• Experience in collegiate, bookstore, specialty, high-volume, or multi-category retail is strongly preferred.
• Demonstrated ability to lead people, drive sales, manage inventory, and maintain operating standards.
• Strong interpersonal skills and comfort working with campus and community stakeholders.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Responsibilities

• Recruit, onboard, schedule, coach, and develop a customer-focused store team.
• Set clear sales, service, task, and operational expectations and follow up consistently.
• Plan staffing around the academic calendar, campus events, tourism, promotions, and seasonal peaks.
• Address employee needs promptly and partner with Human Resources when additional support is required.
• Oversee emblematic merchandise, trade books, supplies, technology, gifting, and other categories assigned to the store.

Skills

Retail leadership

Customer service

Staffing

Inventory management

Campus relationships

Tools

POS systems

Inventory software

Retail tech

Job description

Lids Sports Group is seeking a Campus Store Manager to lead the Harvard and MIT campus stores. You will own daily performance, including sales, customer experience, people leadership, operations, merchandising, and inventory, ensuring alignment with LidsU standards and campus needs.

You will recruit and coach a customer-focused team, plan staffing around the academic calendar, and partner with Human Resources to support staff, while delivering an inclusive campus experience and achieving