Campus Store Leader - Inspire Teams & Student Success

Follett Corporation; Charlotte (NC); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, & Vison

Voluntary Insurance plans

401k + 100% company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett Corporation seeks a Campus Store Manager to lead all facets of campus store operations, inspire teams, and drive sales growth while maintaining brand and operational excellence. You will mentor staff, manage budgets, and partner with campus leadership to strengthen relationships across multiple stores and campuses.

The role emphasizes customer service, financial acumen, and a commitment to Follett Values.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Execute sales promotions, events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.
• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.
• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.
• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.
• Other duties as assigned to support general store operations.

Skills

Strong organizational skills

Time management

Problem-solving

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Relationship building

Influence a team

Customer outreach

General Computer Skills

Education

Bachelor's Degree or Equivalent

Academic retail experience is a plus

Job description

Follett Corporation seeks a Campus Store Manager to lead all facets of campus store operations, inspire teams, and drive sales growth while maintaining brand and operational excellence. You will mentor staff, manage budgets, and partner with campus leadership to strengthen relationships across multiple stores and campuses.

The role emphasizes customer service, financial acumen, and a commitment to Follett Values.