Campus Store Leader: Drive Sales, Lead Teams & Delight Customers

Newpaltzcas; Downingtown (Chester County); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Follett Higher Education is seeking a Campus Store Leader to support store operations under a Market Leader or Campus Store Manager. You will drive sales, mentor a diverse team, and ensure brand and operational excellence while delivering an engaging customer service experience.

You will manage daily operations, collaborate with campus partners, and uphold Follett Values and Core Competencies. Availability must meet business needs.

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Drive results by executing store plans and daily operations during both regular and peak periods.
• Supervise and coach team members including full-time, part-time, and seasonal staff.
• Create an engaging customer service culture focused on solutions-based selling and exceptional customer experience.
• Communicate store operations with campus partners and support general store operations.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Financial acumen

Analytical skills

Relationship building

Presentation skills

Travel

Education

Associate's degree

Tools

POS systems

OMS Orders

Job description

Follett Higher Education is seeking a Campus Store Leader to support store operations under a Market Leader or Campus Store Manager. You will drive sales, mentor a diverse team, and ensure brand and operational excellence while delivering an engaging customer service experience.

You will manage daily operations, collaborate with campus partners, and uphold Follett Values and Core Competencies. Availability must meet business needs.