Campus Operations & Engagement Specialist

Northeastern University; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Northeastern University Miami campus is seeking a Campus Operations Assistant to design engagement programming and support operational excellence across the campus. You will serve as the primary liaison for internal and external events, train work-study students, and produce campus marketing materials while providing on-site technology support during events.

Reporting to the Associate Director of Operations, you will collaborate with campus leadership to respond to requests, manage space, and

Qualifications

• Bachelor's degree and two to five years of progressively responsible administrative support experience in a fast-paced and service-oriented environment, or a relative combination of education and experience required.
• Experience in higher education preferred.
• Strong interpersonal and written communication skills required.
• High degree of diplomacy, customer service, and organizational skills required.

Responsibilities

• Design and implement engagement initiatives fostering community building, professional development, and interprofessional collaboration across health sciences programs.
• Develop faculty and staff recognition programs, team-building activities, mentorship initiatives, and networking events that strengthen campus culture.
• Track participation metrics, assess outcomes, and use data-driven insights to refine strategies and demonstrate impact to stakeholders.
• Coordinate event logistics including vendor relationships, promotional materials, space reservations, and day-of execution.
• Serve as primary point of contact for all internal and external campus events, providing expertise on space utilization, resource allocation, logistics planning, and institutional protocol.
• Coordinate comprehensive event logistics and provide day-of management, troubleshooting, and real-time problem-solving throughout events.
• Develop relationships with external organizations, vendors, and community partners while creating standard operating procedures to ensure consistency and quality.
• Ensure alignment with institutional standards, safety protocols, and accessibility requirements.
• Train and provide on-site guidance to operations work-study students supporting campus operations and event execution.
• Develop training programs, standard operating procedures, and delegation frameworks for administrative tasks.
• Provide ongoing mentorship and professional development coaching to enhance transferable skills.
• Create internal marketing materials for campus events and engagement programming including flyers, digital signage, email communications, and a campus events newsletter — complementing (not duplicating) the work of the campus marketing team.
• Design visual marketing materials aligned with institutional brand standards for event promotion.
• Provide hands-on technology support during events, troubleshooting AV equipment and making real-time adjustments to ensure seamless presentations and programming in campus spaces.

Skills

Interpersonal communication

Written communication

Customer service

Education

Bachelor's degree

Tools

MS Office Suite

Outlook

25Live

Canvas

Workday

Event management platforms

Job description

Northeastern University Miami campus is seeking a Campus Operations Assistant to design engagement programming and support operational excellence across the campus. You will serve as the primary liaison for internal and external events, train work-study students, and produce campus marketing materials while providing on-site technology support during events.

Reporting to the Associate Director of Operations, you will collaborate with campus leadership to respond to requests, manage space, and