Campus Assistant- Miami

Northeastern University; Miami (FL); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Northeastern University–Miami is seeking a diligent Campus Assistant to staff the Miami campus during day and evening hours. The role includes greeting guests, assisting students, and supporting instructors by addressing room setups, tech issues, and campus operations.

A strong service mindset and neat, methodical work style are essential. Ideal candidates hold an Associate’s degree with 2 years of office experience, preferably in higher education.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 2 years of professional office experience (administrative or customer support).
• Strong customer service and problem-solving skills; highly organized with excellent communication, verbal and written.

Responsibilities

• Greet and assist students, faculty, and guests; provide general university information.
• Provide technical support and customer service for students and faculty.
• Ensure campus spaces and equipment are prepared and maintained; assist with housekeeping and safety procedures.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Attention to detail

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

MS Office Suite

Audio/Video equipment

Job description

About the Opportunity

Campus Assistant – Miami

Part-Time Temporary (5 -15 Hrs/Wk)

Northeastern University–Miami is seeking an energetic, organized professional for the Campus Assistant position (part-time temporary). The Campus Assistant will be responsible for staffing the campus during the day and/or assisting with evening and weekend class meetings, study hours, and special events. Primary duties include, greeting guests and students providing general university information, ensuring instructor’s needs are met to begin class, troubleshooting technology issues, managing room setup for classes, ensuring cleanliness and order of Kitchenette area, and assisting students with their requests. The Campus Assistant will also be assigned administrative or other projects as needed.

Associate’s degree required, Bachelor’s degree preferred along with 2 years of professional office experience (administrative or customer support), preferably in higher education. The successful candidate will have outstanding customer service and problem-solving skills. Strong organizational and communication skills, both verbal and written, are critical to this role. Must be extremely detail-oriented and able to prioritize work to meet campus and client expectations. Must have the ability to make sound decisions and judgments to best serve clients’ needs and meet campus goals. Proficiency in Word, Excel, and other Microsoft Office Suite necessary, as well as familiarity with using audio/video equipment and other technology.

Hours

• Morning and Evening hours during the semester as needed.
• Some weekends.
• Schedule is dependent on term and campus activities.

Key Responsibilities

• Greet and assist students, faculty, and guests Field questions from student, faculty, and guests, ensuring
• appropriate resolution Provide technical support and other customer service for students and faculty
• Security and Maintenance of Campus
• Respond to and document evening maintenance requests Ensure campus areas used are clean and ready to begin the next working day before leaving; inform custodial staff of any special needs Stock supplies in classroom, kitchen/lounge, etc. Assume primary responsibility for the application of the Miami campus’ emergency procedures; coordinate with faculty and building security in cases of inclement weather or emergencies
• Conduct complete check of campus before departure; ensure all equipment and lights are powered down and secure doors

Other

Special Projects (i.e. website audits, update databases, inventories, web research)

Position Type

Temporary

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

This job is for a current or anticipated job vacancy.

Pay Rate:

$18/hour