Campus Engagement & Operations Lead

NU USA Northeastern University; Miami (FL); On-site; USD 26,000 - 35,000; Full time

Job summary

Northeastern University Miami is seeking a Campus Operations Assistant to lead community engagement and support operational excellence on campus. You will liaison for internal and external events, train work‑study students, and create marketing materials for campus programs.

You will collaborate with campus leadership and staff, respond to stakeholder requests, and ensure satisfaction with gracious, attentive, and service‑oriented approach.

Qualifications

• Bachelor's degree and 2–5 years of progressively responsible administrative support experience in a fast‑paced and service‑oriented environment.
• Experience in higher education preferred.
• Ability to work in a highly flexible and innovative environment with an expanding role and shifting responsibilities.
• Strong interpersonal and written communication skills required.
• High degree of diplomacy, customer service, and organizational skills required.
• Demonstrated ability to handle multiple tasks simultaneously, respond to last‑minute requests, solve problems, act with discretion, adapt to change, and maintain a professional demeanor at all times.
• Willingness to be proactive, take initiative and ownership, and build collaborative relationships.
• Sound judgment and ability to deal effectively with highly visible and confidential matters is essential.
• Must enjoy meeting with people and handling the needs of a wide array of students, staff, faculty, and visitors.
• Must be able to handle sensitive material, set priorities, and work independently or as part of a team.
• High degree of proficiency with MS Office Suite and Outlook required.
• Experience with 25Live, Canvas, Workday, and event management platforms preferred.
• Familiarity with audio/video equipment and classroom technology required.

Responsibilities

• Design and implement engagement initiatives fostering community building, professional development, and interprofessional collaboration across health sciences programs.
• Develop faculty and staff recognition programs, team‑building activities, mentorship initiatives, and networking events that strengthen campus culture.
• Track participation metrics, assess outcomes, and use data‑driven insights to refine strategies and demonstrate impact to stakeholders.
• Coordinate event logistics including vendor relationships, promotional materials, space reservations, and day‑of execution.
• Serve as primary point of contact for all internal and external campus events, providing expertise on space utilization, resource allocation, logistics planning, and institutional protocol.
• Coordinate comprehensive event logistics and provide day‑of management, troubleshooting, and real‑time problem‑solving throughout events.
• Develop relationships with external organizations, vendors, and community partners while creating standard operating procedures to ensure consistency and quality.
• Ensure alignment with institutional standards, safety protocols, and accessibility requirements.
• Serve as a primary point of contact, internally and externally, for all activities related to campus, triaging and redirecting inquiries as appropriate to the campus leadership team.
• Serve as a collaborative partner to other campus functions (e.g., Operations, Academic & Student Affairs, Marketing & Recruiting), coordinating communications among separate campus functions as needed to ensure smooth and efficient operations.
• Act as a liaison and provide hospitality to incoming visitors including students and staff from other locations, business partners, and prospective students.
• Oversee daily campus operations to ensure a welcoming, professional, and well‑maintained environment including reception coverage during high‑traffic periods.
• Coordinate mail services, package deliveries, property access, and room scheduling for classes, meetings, and events.
• Maintain inventory of campus supplies and event materials.
• Train and provide on‑site guidance to operations work‑study students supporting campus operations and event execution.
• Develop training programs, standard operating procedures, and delegation frameworks for administrative tasks.
• Provide ongoing mentorship and professional development coaching to enhance transferable skills.
• Create internal marketing materials for campus events and engagement programming including flyers, digital signage, email communications, and a campus events newsletter — complementing (not duplicating) the work of the campus marketing team.
• Design visual marketing materials aligned with institutional brand standards for event promotion.
• Provide hands‑on technology support during events, troubleshooting AV equipment and making real‑time adjustments to ensure seamless presentations and programming in campus spaces.
• Assist with annual computer inventory
• Perform basic troubleshooting for staff and faculty in classroom and conference room spaces

Skills

MS Office Suite

Outlook

Communication

Customer service

Problem solving

Education

Bachelor's degree

2-5 years administrative experience

Tools

25Live

Canvas

Workday

AV equipment

Job description

Northeastern University Miami is seeking a Campus Operations Assistant to lead community engagement and support operational excellence on campus. You will liaison for internal and external events, train work‑study students, and create marketing materials for campus programs.

You will collaborate with campus leadership and staff, respond to stakeholder requests, and ensure satisfaction with gracious, attentive, and service‑oriented approach.