Operations Assistant- Miami

Northeastern University; Miami (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Tuition assistance

Wellness & life

Job summary

Northeastern University Miami campus is seeking an Operations Assistant to support campus operations, events, and engagement programming. The role acts as a liaison for internal and external events, coordinates logistics, and provides hands-on AV and tech support during programs.

The ideal candidate will have a Bachelor's degree with 2–5 years of administrative experience, strong communication, and proficiency with MS Office, Canvas, and event platforms.

Qualifications

• Bachelor's degree and 2–5 years of progressively responsible administrative support experience in a fast-paced environment.
• Higher education experience is preferred.
• Strong verbal and written communication, diplomacy, and organizational skills.
• Proficiency with MS Office Suite and Outlook.
• Experience with 25Live, Canvas, Workday, and event management platforms.
• Familiarity with audio/video equipment and classroom technology.

Responsibilities

• Design and implement engagement initiatives fostering community building and professional development.
• Coordinate event logistics, vendor relationships, promotions, space reservations, and day‑of execution.
• Serve as primary campus liaison for internal and external events and provide on-site management.
• Train and mentor work-study students and develop SOPs for administrative tasks.
• Provide classroom and technology support during events and manage AV troubleshooting.

Skills

MS Office

Outlook

Interpersonal skills

Communication

Organization

Event coordination

Customer service

Education

Bachelor's degree

Tools

25Live

Canvas

Workday

Job description

Operations Assistant- Miami

About the Opportunity

About Northeastern

Founded in 1898, Northeastern is a global research university and aworld leader in experiential learning. The same commitment toconnecting with the world drives our use-inspired researchenterprise. The university offers a comprehensive range ofundergraduate and graduate programs leading to degrees through thedoctorate in nine colleges and schools. Our campuses in Charlotte,N.C., San Francisco, Seattle, Miami, London, Toronto and Vancouver,BC are platforms for undergraduate and graduate learning andcollaborative research. Northeastern pursues advanced research insecurity and materials at the Innovation Campus in Burlington,Massachusetts, and in coastal sustainability at the Marine ScienceCenter in Nahant, Massachusetts.

The Campus Operations Assistant serves as a strategic leaderresponsible for fostering community, designing engagementprogramming, and supporting operational excellence acrossNortheastern University's Miami campus.

Reporting to the Associate Director of Operations, this positioncombines campus operations support with student, faculty, and staffengagement programming. The Campus Operations Assistant serves asthe primary campus liaison for internal and external events,provides on-site training and guidance to work-study students (whenapplicable), creates internal marketing materials for campus eventsand programming, and provides hands-on technology support duringevents. As a key member of the campus operations team, this roleworks closely with campus leadership and staff, responds torequests from a variety of stakeholders, and follows up to ensuresatisfaction - all while approaching each encounter in a gracious,attentive, courteous, and service-oriented manner.

Qualifications

Bachelor's degree and two to five years of progressivelyresponsible administrative support experience in a fast-paced andservice-oriented environment, or a relative combination ofeducation and experience required. Experience in higher educationpreferred. Ability to work in a highly flexible and innovativeenvironment with an expanding role and shifting responsibilities.Strong interpersonal and written communication skills required.High degree of diplomacy, customer service, and organizationalskills required. Demonstrated ability to handle multiple taskssimultaneously, respond to last-minute requests, solve problems,act with discretion, adapt to change, and maintain a professionaldemeanor at all times. Willingness to be proactive, take initiativeand ownership, and build collaborative relationships. Soundjudgment and ability to deal effectively with highly visible andconfidential matters is essential. Must enjoy meeting with peopleand handling the needs of a wide array of students, staff, faculty,and visitors. Must be able to handle sensitive material, setpriorities, and work independently or as part of a team. Highdegree of proficiency with MS Office Suite and Outlook required.Experience with 25Live, Canvas, Workday, and event managementplatforms preferred. Familiarity with audio/video equipment andclassroom technology required.

Key Responsibilities & Accountabilities

Student, Faculty, and Staff Engagement Programming

• Design and implement engagement initiatives fostering communitybuilding, professional development, and interprofessionalcollaboration across health sciences programs
• Develop faculty and staff recognition programs, team-buildingactivities, mentorship initiatives, and networking events thatstrengthen campus culture
• Track participation metrics, assess outcomes, and use data-driveninsights to refine strategies and demonstrate impact tostakeholders
• Coordinate event logistics including vendor relationships,promotional materials, space reservations, and day-ofexecution

Campus Liaison & Strategic Event Coordination

• Serve as primary point of contact for all internal and externalcampus events, providing expertise on space utilization, resourceallocation, logistics planning, and institutional protocol
• Coordinate comprehensive event logistics and provide day-ofmanagement, troubleshooting, and real-time problem-solvingthroughout events
• Develop relationships with external organizations, vendors, andcommunity partners while creating standard operating procedures toensure consistency and quality
• Ensure alignment with institutional standards, safety protocols,and accessibility requirements

General Support to Campus Operations

• Serve as a primary point of contact, internally and externally,for all activities related to campus, triaging and redirectinginquiries as appropriate to the campus leadership team
• Serve as a collaborative partner to other campus functions (e.g.,Operations, Academic & Student Affairs, Marketing &Recruiting), coordinating communications among separate campusfunctions as needed to ensure smooth and efficient operations
• Act as a liaison and provide hospitality to incoming visitorsincluding students and staff from other locations, businesspartners, and prospective students
• Oversee daily campus operations to ensure a welcoming,professional, and well-maintained environment including receptioncoverage during high-traffic periods
• Coordinate mail services, package deliveries, property access,and room scheduling for classes, meetings, and events
• Maintain inventory of campus supplies and event materials

Work-Study Student Training & On-Site Guidance

• Train and provide on-site guidance to operations work-studystudents supporting campus operations and event execution
• Develop training programs, standard operating procedures, anddelegation frameworks for administrative tasks
• Provide ongoing mentorship and professional development coachingto enhance transferable skills

Marketing & Communications for Events and Engagement

• Create internal marketing materials for campus events andengagement programming including flyers, digital signage, emailcommunications, and a campus events newsletter - complementing (notduplicating) the work of the campus marketing team
• Design visual marketing materials aligned with institutionalbrand standards for event promotion

Classroom & Technology Support

• Provide hands-on technology support during events,troubleshooting AV equipment and making real-time adjustments toensure seamless presentations and programming in campusspaces
• Assist with annual computer inventory
• Perform basic troubleshooting for staff and faculty in classroomand conference room spaces

Position Type

General Administration

Additional Information

• medical
• vision
• dental
• paidtime off
• tuition assistance
• wellness & life
• retirement- aswell as commuting & transportation

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: 105H

With the pay range(s) shown above, the starting salary will dependon several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role.Salary ranges are reviewed regularly and are subject tochange.

Expected Hiring Range: $18.69 - $25.70