Campus Network Support Technician (Temp)

Starshopper; Fayetteville (AR); On-site; USD 14,000 - 19,000; Part time

Job summary

The University of Arkansas IT Services is seeking network support technicians to assist the campus data network and join the network engineering team. You will help maintain the campus network by handling service and incident tickets, supporting projects, and responding to outages.

On-the-job training will be provided. Successful candidates will have high aptitude, strong time management, and a passion for information technology.

Qualifications

• The formal education equivalent of a high school diploma.
• Entry-level network skill or vendor certification such as JNCIA, CCENT, Network+ or equivalent.
• Previous IT support experience (help desk/desktop) preferred; networking support experience a plus.
• Fundamental knowledge of data networking concepts and network operating systems.

Responsibilities

• Process and resolve network support tickets.
• Proactively monitor wired and wireless network systems and services.
• Respond to monitored and reported network incidents according to SOP.
• Perform planned maintenance and upgrades.
• Coordinate with IT services personnel on incident response and escalation.

Job description

The University of Arkansas IT Services is seeking network support technicians to assist the campus data network and join the network engineering team. You will help maintain the campus network by handling service and incident tickets, supporting projects, and responding to outages.

On-the-job training will be provided. Successful candidates will have high aptitude, strong time management, and a passion for information technology.