Network Support Technician - Hourly

Starshopper; Fayetteville (AR); On-site; USD 14,000 - 19,000; Part time

Job summary

The University of Arkansas IT Services is seeking network support technicians to assist the campus data network and join the network engineering team. You will help maintain the campus network by handling service and incident tickets, supporting projects, and responding to outages.

On-the-job training will be provided. Successful candidates will have high aptitude, strong time management, and a passion for information technology.

Qualifications

• The formal education equivalent of a high school diploma.
• Entry-level network skill or vendor certification such as JNCIA, CCENT, Network+ or equivalent.
• Previous IT support experience (help desk/desktop) preferred; networking support experience a plus.
• Fundamental knowledge of data networking concepts and network operating systems.

Responsibilities

• Process and resolve network support tickets.
• Proactively monitor wired and wireless network systems and services.
• Respond to monitored and reported network incidents according to SOP.
• Perform planned maintenance and upgrades.
• Coordinate with IT services personnel on incident response and escalation.

Job description

Closing Date

09/23/2026

Type of Position

Staff - Clerical

Workstudy Position

No

Job Type

Temporary (Fixed Term)

Work Shift

Shift Vary (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department

Networking Technicians

Summary of Job Duties

IT Services is seeking applicants for network support technicians that will support the campus data network and will serve on the network engineering team. The network support technician will assist network engineers in maintaining the campus network by fulfilling service and incident tickets, helping with projects, and responding to building network outages. The typical work may include troubleshooting device network onboarding, installing & activating new network ports, configuring network switches, and other client network support tasks. The position requires on-campus shifts.

A successful candidate will be a high-aptitude individual, who shows a passion for information technology, excels with challenging demands, and has excellent time management skills. On-the-job training on specific processes and technologies will be provided.

Job duties include, but are not limited to:

• Process and resolve network support tickets
• Proactively monitor wired and wireless network systems and services
• Respond to monitored and reported network incidents according to standard operating procedures
• Perform planned maintenance and upgrades
• Coordinate with other IT services personnel on incident response, including escalation to network engineers

Multiple shifts available (Monday - Friday 8:00 a.m. – 7:00 p.m. - <25 hours per week)

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications

Minimum Qualifications:

• The formal education equivalent of a high school diploma

Preferred Qualifications:

• Entry-level network skill or vendor certification; JNCIA, CCENT, Network+ or equivalent
• Previous work experience in an IT support role, such as help-desk or desktop support; networking support experience preferred
• Fundamental knowledge of data networking concepts and network operating systems

Additional Information

Salary Information:

$12.00/hr

Required Documents to Apply

Availability to Work and/or Class Schedule

Optional Documents

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Recruitment Contact Information

Dawn Hefley, Human Resources Partner, [e-mail]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Criminal Background Check, Sex Offender Registry

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity

N/A

Frequent Physical Activity

N/A

Occasional Physical Activity

N/A

Benefits Eligible

No