IT Help Desk Technician - Quick, Hands-On Support (Temp)

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 28,000 - 40,000; Part time

Job summary

University of Alabama at Birmingham seeks a Computer Support Tech-Help Desk Analyst (Temp) to provide technical assistance for hardware, software, and network issues. You will monitor help desk phones and emails, document problems and resolutions, and install new computer solutions, ensuring timely, precise responses and proper ticketing.

The role requires an Associate's degree in Information Systems or related field with two years of relevant experience; work experience can substitute for

Qualifications

• Associate's degree in Information Systems or related field with two years of experience.
• Work experience may substitute for education requirements.
• Onsite, temporary role with day shift.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Monitor help desk phones, emails, and other problem-reporting systems.
• Register problems and record resolutions in a ticketing system.
• Contribute to departmental training and support colleagues.

Skills

Troubleshooting

Customer support

Education

Associate's degree in Information Systems

Tools

Ticketing system

Problem Management

Job description

University of Alabama at Birmingham seeks a Computer Support Tech-Help Desk Analyst (Temp) to provide technical assistance for hardware, software, and network issues. You will monitor help desk phones and emails, document problems and resolutions, and install new computer solutions, ensuring timely, precise responses and proper ticketing.

The role requires an Associate's degree in Information Systems or related field with two years of relevant experience; work experience can substitute for