IT Help Desk Technician — Tier 1/2 Support

Arkansas State University; Beebe (AR); On-site; USD 25,000 - 31,000; Full time

Job summary

Arkansas State University–Beebe is seeking a Help Desk Technician to provide Tier 1 and most Tier 2 hardware and software support to faculty, staff and students by telephone and email, as well as in-person support for university-owned equipment.

This role also covers installation, configuration and support of all university computers, printers, related hardware and software, with ticketing responsibilities and collaboration within the ITS team to resolve issues efficiently.

Qualifications

• Associate degree preferred in Computer Science or closely related field; substitutions allowed with education and experience.

Responsibilities

• Respond to queries by phone, via email, in person, or through remote access.
• Provide Tier 1 and most Tier 2 hardware and software support to ASU Beebe faculty, staff and students.
• Install, configure and support university computers, printers, related hardware and university owned software.
• Enter information into the Helpdesk ticket system.
• Maintain professionalism when working with clients; escalate tickets and complaints as needed.
• Assist other ITS team members on assignments and projects as needed.

Education

Associate degree in Computer Science or closely related field

Minimum 1 year related experience or equivalent education/experience

Valid driver's license

Job description

Arkansas State University–Beebe is seeking a Help Desk Technician to provide Tier 1 and most Tier 2 hardware and software support to faculty, staff and students by telephone and email, as well as in-person support for university-owned equipment.

This role also covers installation, configuration and support of all university computers, printers, related hardware and software, with ticketing responsibilities and collaboration within the ITS team to resolve issues efficiently.