IT Systems & Support Specialist

Southern Arkansas University; United States; On-site; USD 74,678 - 116,362; Full time

Job summary

Southern Arkansas University invites applications for an IT position focused on supporting information technology systems and services. The role involves diagnosing and resolving customer-reported incidents, optimizing network performance, and ensuring information security compliance.

Applicants must be U.S. Citizens, capable of handling various IT challenges, and possess relevant specialized experience. The salary ranges from $74,678 to $116,362, commensurate with experience and qualifications.

Qualifications

• Individuals must have IT-related experience demonstrating competencies in attention to detail, customer service, oral communication, and problem-solving.
• GS-11 applicants must possess specialized experience in analyzing, configuring, and maintaining IT systems.

Responsibilities

• Diagnosing and resolving IT problems based on customer incidents.
• Researching trends and providing feedback to support customer needs.
• Installing, configuring, and maintaining customer hardware and software.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Southern Arkansas University invites applications for an IT position focused on supporting information technology systems and services. The role involves diagnosing and resolving customer-reported incidents, optimizing network performance, and ensuring information security compliance.

Applicants must be U.S. Citizens, capable of handling various IT challenges, and possess relevant specialized experience. The salary ranges from $74,678 to $116,362, commensurate with experience and qualifications.