On-Campus IT Network Support Technician (Temporary)

StartupNWA; Fayetteville, Northern (AR, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

University of Arkansas, Fayetteville IT Services is seeking applicants for network support technicians who will support the campus data network and join the network engineering team. The network support technician will assist network engineers by handling service and incident tickets, helping with projects, and responding to outages.

On-campus shifts are required. A successful candidate will be a high-aptitude individual with a passion for information technology, strong time management, and the

Qualifications

• The formal education equivalent of a high school diploma.
• Entry-level network skill or vendor certification (JNCIA, CCENT, Network+ or equivalent).
• Previous work experience in an IT support role, such as help-desk or desktop support; networking support experience preferred.
• Fundamental knowledge of data networking concepts and network operating systems.

Responsibilities

• Process and resolve network support tickets
• Proactively monitor wired and wireless network systems and services
• Respond to monitored and reported network incidents according to standard operating procedures
• Perform planned maintenance and upgrades
• Coordinate with other IT services personnel on incident response, including escalation to network engineers

Skills

Entry-level network skills

Networking fundamentals

Help-desk experience

Network operating systems knowledge

Education

High school diploma or equivalent

Tools

JNCIA

CCENT

Network+

Job description

University of Arkansas, Fayetteville IT Services is seeking applicants for network support technicians who will support the campus data network and join the network engineering team. The network support technician will assist network engineers by handling service and incident tickets, helping with projects, and responding to outages.

On-campus shifts are required. A successful candidate will be a high-aptitude individual with a passion for information technology, strong time management, and the