Campus Leasing Pro: Drive Occupancy & Resident Experience

Lancaster Campus; Knoxville (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Lancaster Campus seeks an enthusiastic Leasing Agent to support daily property operations and ensure high resident satisfaction. This role reports to the General Manager and involves leasing, record-keeping, and coordinating renewals across a student housing property.

The position emphasizes strong customer service, effective communication, and administrative duties in a fast-paced campus environment. Local travel and a valid driver's license are often needed.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance is preferred.
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system and vacuum.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel and Outlook.
• Knowledge of Entrata is preferred.
• Knowledge of and adherence to all federal, state and local laws.
• Ability to follow through with all necessary paperwork and ensure all deadlines are met.
• Demonstrate a positive, professional and enthusiastic attitude at all times.
• Excellent customer service skills.
• Ability to communicate effectively and professionally while operating in a fast paced environment.
• Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations.
• Ability to think rationally beyond a specific set of instructions.

Responsibilities

• Assist with leasing in an effort to ensure full lease-up and maintenance of high occupancy levels; includes the mailing of renewal offers, logging of responses and management of property availability.
• Assist with ensuring an accurate record of availability that is compatible with the lease renewal report.
• Approve, enter and present all rental applications to the General Manager for execution.
• Manage property licenses and the renewal process by liaison with legal counsel and the City.
• Assist with the check-out process to ensure compliance with final account statement requirements; includes accepting keys for departing residents and performing inspections of vacated units.
• Ensure that leases and resident check-ins are accurate and efficient.
• Investigate and respond to concerns/complaints from residents in a timely manner ensuring accuracy and fostering good public relations; includes reporting to the General Manager.
• Assist in the preparation of weekly reports related to the property’s performance as required.
• Assist in the development and implementation of advertising/marketing programs to position the property in the marketplace.
• Assist in the development and implementation of resident retention programs.
• Maintain courteous communication with residents, applicants, employees and vendors.
• Answer telephones as needed.
• General administrative duties such as filing and typing.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Teamwork

Math ability

Education

Bachelor's degree or equivalent

Tools

Entrata

Microsoft Word

Excel

Outlook

Job description

Lancaster Campus seeks an enthusiastic Leasing Agent to support daily property operations and ensure high resident satisfaction. This role reports to the General Manager and involves leasing, record-keeping, and coordinating renewals across a student housing property.

The position emphasizes strong customer service, effective communication, and administrative duties in a fast-paced campus environment. Local travel and a valid driver's license are often needed.