Campus IT Support Technician I – AI Tools Savvy

Syracuse University; City of Syracuse (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Syracuse University in Syracuse, NY seeks a Computer Consultant I within Information Technology Services to provide IT support to over 170 administrative users across departments. The role covers desktop, laptop, mobile devices, and applications, with involvement in procurement recommendations and project collaboration.

The ideal candidate holds a bachelor's degree or equivalent, 1+ year IT experience, and a valid driver's license.

Qualifications

• Bachelor’s degree or equivalent required.
• 1+ year of IT experience.
• Valid driver’s license and vehicle required.

Responsibilities

• Address IT support requests including hardware and software issues.
• Prioritize tickets and coordinate with users across units.
• Maintain accurate incident logs in the ticket management system.

Skills

Networking

Hardware & Software

OS & Support

AI tools awareness

Education

Bachelor's degree

Tools

Ticketing system usage

Job description

Syracuse University in Syracuse, NY seeks a Computer Consultant I within Information Technology Services to provide IT support to over 170 administrative users across departments. The role covers desktop, laptop, mobile devices, and applications, with involvement in procurement recommendations and project collaboration.

The ideal candidate holds a bachelor's degree or equivalent, 1+ year IT experience, and a valid driver's license.