IT Consultant I

State of South Carolina; South Carolina; On-site; USD 32,000 - 52,000; Full time

Job summary

State of South Carolina’s ITS division invites applications for a campus technology support role. You will provide hands-on hardware support for computers, printers, and related technology, working with student technicians to deliver reliable IT services.

Collaborate with supervisors and ITS team to manage, maintain, deploy, and update computing resources while upholding information security policies and best practices. Strong focus on customer service, documentation, and asset management.

Qualifications

• Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment.
• Familiarity with Windows, macOS, and mobile operating systems.
• Experience with hardware and software troubleshooting and incident mitigation.
• Understanding of standards-based support environment.
• Must lift and move 50 pounds, climb ladders, and use power tools.
• Excellent customer service and strong ethics.

Responsibilities

• Provide hands-on hardware support for computers, printers, and related technology with student technicians.
• Collaborate with supervisor and ITS team to securely manage, maintain, deploy, and update computing resources and services.
• Document and share instructions for technology-related processes, troubleshooting, and problem resolution.
• Assist with asset management.

Skills

Customer service

Information security awareness

Problem solving

Documentation

Team collaboration

Ethics

Education

Associate degree in related area

Bachelor's degree in Computer Science

Tools

Windows

MacOS

Mobile OS

Hardware troubleshooting

Job description

Job Responsibilities

Delivers technology support to faculty, staff and other members of the campus community. This includes providing hands-on hardware support for computers, printers and related technology with the assistance of student technicians. Effectively collaborates with supervisor and ITS team members to securely manage, maintain, deploy, and update computing resources while providing excellent customer service. Ensures rigorous application of information security/information assurance policies, principles, and practices throughout service delivery. Effectively documents and provides instructions for technology-related processes, procedures, troubleshooting, and problem resolution. Assists with asset management.

Delivers technology support to faculty, staff and other members of the campus community. This includes providing hands-on hardware support for computers, printers and related technology with the assistance of student technicians. Effectively collaborates with supervisor and ITS team members to securely manage, maintain, deploy, and update computing resources while providing excellent customer service. Ensures rigorous application of information security/information assurance policies, principles, and practices throughout service delivery. Effectively documents and provides instructions for technology-related processes, procedures, troubleshooting, and problem resolution. Assists with asset management.

Minimum And Additional Requirements

Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment. Familiarity with current Windows, Apple Macintosh, and mobile operating systems. Demonstrated experience with hardware and software troubleshooting and event mitigation. Understanding of standards-based support environment. Must be able to lift and move 50 pounds, climb ladders, and use power tools. Must have strong skills in providing excellent customer service and demonstrate strong ethics. Valid Driver's license and safe driving record required.

Preferred Qualifications

Bachelor's degree in Computer Science or a related field

Additional Comments

Excellent communication, customer service, and interpersonal skills with the ability to support and assist a diverse customer base. Strong attention to detail and analytical problem-solving abilities, with experience troubleshooting computer hardware, software, and classroom technology. Working knowledge of operating systems, applications, and technology used in customer-facing environments. Ability to communicate effectively both verbally and in writing with customers, colleagues, and leadership. Understanding of information security and data protection standards. Experience with Banner and/or working in a higher education environment is preferred.