Computer Consultant I

Syracuse University; City of Syracuse (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Syracuse University is seeking a Computer Consultant I to provide IT support across university departments and divisions. The position requires in-person presence on campus with standard university business hours and the ability to assist with desktop, laptop, and mobile device issues.

Education specifies a bachelor's degree or equivalent with 1–3 years of relevant IT experience. The role involves asset management, ticketing, and knowledge-base contributions to support staff and students.

Qualifications

• Bachelor’s degree or equivalent plus 1-3 years relevant experience in information technologies/computer science.
• Specialized knowledge includes networking, IT hardware, software and how it interacts with operating systems.

Responsibilities

• Provide IT support to users across university departments and divisions.
• Prioritize and manage incoming support tickets, schedule with users, and provide cross-unit support as requested.
• Manage hardware inventory, plan upgrade lifecycle, and replace aging equipment as necessary.
• Maintain incident logs in the ticketing system and contribute to knowledge base documents.

Skills

Networking

IT hardware

IT software

AI tools

Education

Bachelor’s degree or equivalent

Job description

Computer Consultant I

Job # 042635

Department Code 20703-6035

Department Information Technology Services

Location Syracuse, NY

Campus Syracuse, NY

Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range $23.16 - $25.00

Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Non-exempt

Hours Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

Job Description The Computer Consultant I position in Information Technology Services (ITS) provides IT support to users across university departments and divisions. IT support roles include desktop, laptop, mobile device, printer, and application support. Additionally, the role assesses and makes recommendations for procurement of technology equipment for staff. The Computer Consultant I works collaboratively with staff on IT projects as assigned.

Education and Experience Bachelor’s degree or equivalent plus 1-3 years relevant experience in information technologies/computer science as necessary.

Skills and Knowledge Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain the support client devices, and mobile computing platforms. Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Responsibilities Use computing concepts, documented procedures, and knowledge of SU’s systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation. Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor. Manage hardware inventory of assigned area, plan upgrade lifecycle and replace aging equipment as necessary. Maintain accurate and timely incident logs in approved ticket management system. Write technical and procedural documents as needed for inclusion in knowledge base. Clearly and professionally correspond with peers across the University IT community. Other duties as assigned.

Physical Requirements Not Applicable

Tools/Equipment Not Applicable

About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. For more information, please visit http://www.syracuse.edu. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries.

About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link https://www.sujobopps.com/postings/112512

Job Posting Date 05/21/2026

Job Category Staff

Applicant Documents

1. Resume/CV
2. Cover Letter

Supplemental Questions

1. * How did you first find out about this position?
   
   
   
   • sujobopps.com (Syracuse University Online Employment website)
   
   
   • Syracuse University HR Recruiter
   
   
   • Virtual Career Fair (via NYS Department of Labor)
   
   
   • SUNY EOC (Equal Opportunity Center)
   
   
   • Women’s Opportunity Center
   
   
   • Jubilee Homes
   
   
   • Syracuse Northeast Community Center
   
   
   • Interfaith Works
   
   
   • JobPlus
   
   
   • Syracuse.com
   
   
   • Chronicle of Higher Education
   
   
   • HigherEdJobs.com
   
   
   • HERC (HERC Higher Ed Recruitment Consortium)
   
   
   • InsideHigherEd.com
   
   
   • Indeed.com
   
   
   • DiverseEducation.com (Diverse Issues in Higher Education website)
   
   
   • LinkedIn Job Posting
   
   
   • Facebook
   
   
   • Job Fair
   
   
   • Search Firm
   
   
   • Referred by an SU Employee
   
   
   • Other
   
   
   
   


2. If "other", please describe how you first found out about this position.
   (Open Ended Question)