Campus IT Support Technician – End-User & Security
Evolving Solution Services
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Job summary
Bluefield University is seeking an IT Support Technician to deliver responsive end-user support for faculty, staff, and students while contributing to infrastructure reliability, identity management, and security response. The role covers desktop/mobile support, device lifecycle, and security alert handling.
Ideal candidates have an associate degree or technical IT training, 1–2 years in a helpdesk or IT role, and strong Windows/macOS troubleshooting.
Qualifications
- Requires an associate degree or equivalent IT training.
- 1–2 years in helpdesk/desktop support or IT support.
- Strong troubleshooting in Windows and macOS.
- Familiarity with imaging, deployment, and account setup processes.
- Basic TCP/IP networking and wireless understanding.
- Knowledge of identity and access concepts including MFA.
- Ability to document resolutions clearly.
- Strong customer service and communication skills.
Responsibilities
- Provide on-site and remote end-user support for faculty, staff, and students.
- Install, configure, and troubleshoot desktop and mobile systems and apps.
- Prepare, deploy, and decommission university devices and peripherals.
- Assist with account provisioning and MFA troubleshooting.
- Respond to security alerts and help remediate issues.
- Support connectivity issues and basic network diagnostics.
- Assist with onboarding and IT documentation and process improvements.
Education
Tools
Job description
Bluefield University is seeking an IT Support Technician to deliver responsive end-user support for faculty, staff, and students while contributing to infrastructure reliability, identity management, and security response. The role covers desktop/mobile support, device lifecycle, and security alert handling.
Ideal candidates have an associate degree or technical IT training, 1–2 years in a helpdesk or IT role, and strong Windows/macOS troubleshooting.
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