Onsite IT Support Technician - Windows, Mac & Network Helpdesk

University of Vermont; Burlington (VT); On-site; USD 37,195 - 41,328; Full time

Job summary

The University of Vermont is seeking an IT Support Technician to provide broad technical assistance for faculty, staff, and students. The role covers Active Directory accounts, desktop OS, network access, and hardware, culminating in hands-on user support and timely issue resolution.

Minimum qualifications include a bachelor’s degree and 2–3 years of technology support experience; Windows proficiency and basic networking are required. Mac support is a desirable addition.

Qualifications

• Bachelor’s degree in a related field and 2–3 years of technology support experience.
• Knowledge of the Windows platform, computer hardware and peripherals, proficiency with MS Office and other office applications, and basic networking knowledge.

Responsibilities

• Provide broad technical support for COM Users, including faculty, staff, and students.
• Support desktop operating systems, software, hardware, and networking for users.
• Assist in rolling out new technology initiatives and train end users in their use.
• Resolve complex issues requiring follow-up and collaboration with other teams.

Skills

Windows OS

MS Office

Networking basics

Education

Bachelor's degree

Job description

The University of Vermont is seeking an IT Support Technician to provide broad technical assistance for faculty, staff, and students. The role covers Active Directory accounts, desktop OS, network access, and hardware, culminating in hands-on user support and timely issue resolution.

Minimum qualifications include a bachelor’s degree and 2–3 years of technology support experience; Windows proficiency and basic networking are required. Mac support is a desirable addition.