Campus IT Support Consultant II — Desktop & Training Lead

University of Delaware; Newark (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Delaware is seeking an IT Support Consultant II to provide comprehensive tech support for computers and applications. In this role, you will assist a diverse user base including students and faculty, focusing on troubleshooting and resolving technical issues, maintaining systems, and delivering training.

Ideal candidates should have a background in computing services, strong analytical skills, and experience with enterprise security tools. The position seeks individuals who thrive in a team environment dedicated to enhancing the university’s technological efficiency.

Qualifications

• 4+ years of experience or equivalent education in a computing service environment.
• Knowledge of word processing, database, email, and spreadsheet software.
• Experience with device security and management tools in enterprise computing.

Responsibilities

• Provide technical support for Windows, Linux, and Macintosh systems.
• Develop and deliver client education in specific technical areas.
• Resolve complex technical issues by collaborating with colleagues.

Skills

Analytical skills

Problem-solving skills

Customer service skills

Effective communication

Technical knowledge

Teamwork

Education

High School diploma with 4 years of experience

Bachelor’s degree (preferred)

Tools

Quest KACE

Jamf

Job description

The University of Delaware is seeking an IT Support Consultant II to provide comprehensive tech support for computers and applications. In this role, you will assist a diverse user base including students and faculty, focusing on troubleshooting and resolving technical issues, maintaining systems, and delivering training.

Ideal candidates should have a background in computing services, strong analytical skills, and experience with enterprise security tools. The position seeks individuals who thrive in a team environment dedicated to enhancing the university’s technological efficiency.