College IT Support Tech – Helpdesk & End-User Support

South College; Dublin (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking an IT Helpdesk Support Specialist to join our campus IT Services team. You will document requests, install and support Windows and Mac environments, and assist with AV equipment in classrooms and meeting spaces.

The role requires 2+ years in IT, strong customer service, and the ability to work across departments in a fast-paced college setting; you will help protect information policies and provide end-user support both remotely and on-site.

Qualifications

• 2+ years of IT experience in a helpdesk or IT support role.
• Experience supporting Microsoft Office, Windows and macOS environments.
• Knowledge of network security practices and antivirus software.
• Excellent written, verbal and interpersonal communication skills.
• Self-motivated and able to work across diverse technical teams.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktop and laptop computers and peripherals.
• Provide end user support via remote assistance, in person and by phone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including laptops, desktops, MacBooks and iPhones.
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums.
• Demonstrate broad knowledge of technology principles and procedures.

Skills

IT experience

Microsoft Office

Windows/macOS

Network security

Analytical skills

Problem solving

Communication skills

Team collaboration

Customer service

Education

Associate degree or equivalent

Job description

South College is seeking an IT Helpdesk Support Specialist to join our campus IT Services team. You will document requests, install and support Windows and Mac environments, and assist with AV equipment in classrooms and meeting spaces.

The role requires 2+ years in IT, strong customer service, and the ability to work across departments in a fast-paced college setting; you will help protect information policies and provide end-user support both remotely and on-site.