IT Department Work-Study

Bluefield College; Virginia (MN); On-site; USD 16,531 - 20,664; Part time

Job summary

Bluefield College in Bluefield, West Virginia seeks a Student Information Technology Assistant. This role supports daily IT operations while providing hands-on experience in IT support, cybersecurity awareness, and network troubleshooting. Responsibilities include assisting with technical tasks, preparing technology equipment, and collaborating with IT staff. Ideal candidates are current Bluefield University students pursuing relevant coursework and possess strong communication and organizational skills. The position offers practical work experience in an academic setting.

Qualifications

• Current enrollment as a student at Bluefield University.
• Pursuing coursework in cybersecurity, information technology, or computer science.
• Strong interest in technology support practices.

Responsibilities

• Assist with responding to routine technology support requests.
• Support users with account access issues like password resets.
• Help prepare equipment for student and staff use.
• Assist in documenting support activities.
• Help maintain organized technology environments.
• Participate in training opportunities provided by IT department.

Skills

Effective communication

Technical instruction following

Organizational skills

Attention to detail

Education

Current enrollment at Bluefield University

Coursework in cybersecurity, IT or computer science

Job description

Bluefield University Student Job Opportunities

The Student Information Technology Assistant supports the daily operations of the Information Technology department while gaining practical experience in IT support, cybersecurity awareness, and basic network troubleshooting. This position assists with routine technical tasks that contribute to maintaining reliable technology services across campus.

The Student Information Technology Assistant works under the supervision of IT staff and participates in activities that support end-user technology services, equipment preparation, and basic operational processes. This role is intended to provide hands-on experience aligned with academic programs in cybersecurity and information technology.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

End User Support Assistance

• Assists with responding to routine technology support requests under staff supervision.
• Supports users with basic account access issues such as password resets and multi-factor authentication assistance.
• Helps prepare and distribute equipment for student, faculty, and staff use.
• Assists with documenting support activities as directed.

Equipment Preparation and Asset Support

• Assists with computer setup, configuration, and deployment activities.
• Supports inventory tracking and organization of technology equipment.
• Helps maintain organized storage and workspace areas within the IT department.
• Assists with preparing devices for reassignment or redeployment.

Cybersecurity Awareness Support

• Assists with basic cybersecurity support activities under staff guidance.
• Supports review of account security alerts as assigned.
• Helps promote awareness of safe technology practices across campus environments.
• Assists with routine security-related operational tasks as directed.

Basic Network and Infrastructure Support

• Assists with troubleshooting wireless connectivity issues as directed.
• Supports identification of basic physical connectivity concerns.
• Assists with maintaining organized network and equipment areas.

Operational Support and Collaboration

• Supports IT staff with departmental projects and operational tasks.
• Assists with maintaining documentation related to routine procedures.
• Participates in training opportunities provided by the Information Technology department.
• Performs other related duties as assigned to support departmental operations.

SUPERVISORY DUTIES, RESPONSIBILITIES, AND FUNCTIONS

This position does not directly supervise employees.

KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE

Minimum Qualifications

• Current enrollment as a student at Bluefield University.
• Pursuing coursework in cybersecurity, information technology, computer science, or a related field.
• Strong interest in learning technology support and operational practices.
• Ability to communicate effectively with students, faculty, and staff.
• Ability to follow technical instructions and departmental procedures.
• Strong organizational skills and attention to detail.

ERGONOMIC REQUIREMENTS

This position operates in both office and campus environments and may involve moving technology equipment and working at computer workstations for extended periods.

PERFORMANCE STANDARDS

Evaluation of performance will be based on:

• Reliability and professionalism in assigned responsibilities
• Ability to follow technical procedures and guidance
• Effectiveness in supporting end-user requests
• Participation in departmental projects and training opportunities
• Contribution to maintaining organized technology environments

APPROVALS

The job duties, responsibilities, and requirements outlined above may be adjusted based on institutional needs. Bluefield University reserves the right to reassign roles or modify job expectations as necessary.