IT Support Technician

Evolving Solution Services; Bluefield (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Bluefield University is seeking an IT Support Technician to deliver responsive end-user support for faculty, staff, and students while contributing to infrastructure reliability, identity management, and security response. The role covers desktop/mobile support, device lifecycle, and security alert handling.

Ideal candidates have an associate degree or technical IT training, 1–2 years in a helpdesk or IT role, and strong Windows/macOS troubleshooting.

Qualifications

• Requires an associate degree or equivalent IT training.
• 1–2 years in helpdesk/desktop support or IT support.
• Strong troubleshooting in Windows and macOS.
• Familiarity with imaging, deployment, and account setup processes.
• Basic TCP/IP networking and wireless understanding.
• Knowledge of identity and access concepts including MFA.
• Ability to document resolutions clearly.
• Strong customer service and communication skills.

Responsibilities

• Provide on-site and remote end-user support for faculty, staff, and students.
• Install, configure, and troubleshoot desktop and mobile systems and apps.
• Prepare, deploy, and decommission university devices and peripherals.
• Assist with account provisioning and MFA troubleshooting.
• Respond to security alerts and help remediate issues.
• Support connectivity issues and basic network diagnostics.
• Assist with onboarding and IT documentation and process improvements.

Education

Associate’s degree or technical training in information technology, computer science, or related field

CompTIA A+ or Network+ certification

Tools

Microsoft 365

Learning Management System (LMS)

Directory services

Job description

Salary Range: $40,000.00 To $50,000.00 Annually

PRIMARY PURPOSE/SCOPE

The IT Support Technician plays a critical role in supporting Bluefield University’s technology operations by delivering responsive end user support while contributing to infrastructure reliability, identity management, and institutional security response. This position supports desktop and mobile technologies, assists with physical connectivity troubleshooting, participates in security alert response, and helps ensure continuity of technology services that support the academic and administrative mission of the University.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

End User and Endpoint Support

• Responds to support requests submitted through the University’s helpdesk system in a timely and professional manner.
• Provides on-site and remote technical support to faculty, staff, and students.
• Installs, configures, and troubleshoots desktop and mobile operating systems, productivity applications, and institutional software platforms.
• Prepares, deploys, remediates, and securely decommissions University-owned computers, mobile devices, printers, and peripherals.
• Maintains accurate records of hardware inventory and supports device lifecycle management.

Identity and Access Support

• Assists with user account provisioning and access troubleshooting.
• Provides support for multi-factor authentication and application sign-on issues.
• Helps ensure appropriate and secure system access in alignment with institutional policies.

Security Alert Response

• Responds to security alerts escalated for review of user accounts or devices.
• Assists in evaluating flagged accounts and performing remediation steps when necessary.
• Documents actions taken and escalates complex issues according to established procedures.

Physical Connectivity and Infrastructure Support

• Assists with troubleshooting wired and wireless connectivity issues.
• Supports physical access point troubleshooting and basic wiring diagnostics.
• Assists in maintaining organized and functional technology workspaces and network connection points.

Operational Support

• Supports onboarding and orientation efforts by preparing user accounts, devices, and technology documentation.
• Contributes to documentation, knowledge base development, and process improvement initiatives.
• Collaborates with IT team members to support institutional technology continuity.

SUPERVISORY DUTIES, RESPONSIBILITIES, AND FUNCTIONS

This position does not directly supervise employees.

KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE

Minimum Qualifications

• Associate’s degree or equivalent technical training in information technology, computer science, or related field.
• 1 to 2 years of experience in a helpdesk, desktop support, or IT support role.
• Strong troubleshooting skills with Windows and macOS environments.
• Familiarity with device imaging, software deployment, and account setup processes.
• Basic understanding of TCP/IP networking and wireless connectivity principles.
• Working knowledge of identity and access concepts including multi-factor authentication.
• Ability to document support procedures and technical resolutions clearly and accurately.
• Strong interpersonal and communication skills with a commitment to customer service.

Preferred Qualifications

• Experience supporting enterprise applications such as Microsoft 365 or learning management systems.
• Working knowledge of directory services and role-based access concepts.
• Familiarity with hybrid IT environments including on-premises and cloud systems.
• CompTIA A+, Network+, or equivalent certification.
• Experience within a higher education technology environment.

PERFORMANCE STANDARDS

This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.

Bluefield University is a Christ-centered learning community developing servant leaders to transform the world. We are looking to hire employees who will embrace this mission.

Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.