Campus IT Support Technician - End-User & AV

Stanbridge; Irvine, Northern (CA, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Onsite Wellness

Job summary

Stanbridge University seeks a hands-on End-User Desktop Support Technician to provide responsive support to faculty, staff, and students across the campus. You will troubleshoot hardware, software, and connectivity, install devices, and maintain Windows images while assisting with classroom AV and deployment projects.

This onsite role requires physical work, movement across campus, and the ability to relocate equipment.

Qualifications

• 1–2 years of hands‑on desktop support, help desk, or equivalent IT experience preferred.
• Strong working knowledge of Windows 10/11 operating systems.
• Proficiency with Microsoft 365 including Outlook, Word, PowerPoint, and Excel.
• Experience troubleshooting desktop and laptop hardware, peripherals, and software.
• Familiarity with Microsoft Active Directory user and computer administration.
• Experience supporting common hardware platforms including Dell, Lenovo, and Chromebooks.
• Working knowledge of TCP/IP, IP addressing, and wired/wireless connectivity.
• Familiarity with Google Workspace/Google Admin, Chrome OS, Zoom, and Box preferred.
• Experience with Windows Deployment Services (WDS) or imaging technologies preferred.
• Strong analytical, diagnostic, and problem‑solving skills.
• Ability to manage multiple requests with clear communication.

Responsibilities

• Provide timely, professional technical support to faculty, staff, and students via phone, email, tickets, and in‑person requests.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, printers, and phones.
• Diagnose hardware, software, OS, application, and connectivity issues and resolve them.
• Support Windows 10/11, Microsoft 365, Google Workspace/Admin, Chrome OS, Zoom, Box, and related tech.
• Troubleshoot basic network issues, TCP/IP addressing, and wireless connectivity.
• Deploy and maintain standardized Windows images using WDS or similar imaging tools.
• Perform hardware upgrades, replacements, and repairs for workstations and peripherals.
• Assist with Active Directory user and computer account management.

Skills

End-user support

Windows 10/11

Microsoft 365

Google Workspace

Network troubleshooting

Active Directory

Windows imaging

Hardware & peripherals

AV equipment

Diagnostics

Tools

Windows Deployment Services

Dell/Lenovo hardware

Chromebooks

Job description

Stanbridge University seeks a hands-on End-User Desktop Support Technician to provide responsive support to faculty, staff, and students across the campus. You will troubleshoot hardware, software, and connectivity, install devices, and maintain Windows images while assisting with classroom AV and deployment projects.

This onsite role requires physical work, movement across campus, and the ability to relocate equipment.