Campus IT Support Specialist (Hardware & Security)

Lander University

South Carolina

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Lander University seeks a dedicated IT Support professional to deliver hands-on hardware and software assistance to faculty, staff, and campus users. You will help manage and secure computing resources, document processes, and provide clear troubleshooting guidance.

Ideal candidates have an associate degree or higher in IT, strong customer service skills, and familiarity with Windows/Mac/mobile OS. Knowledge of Banner is a plus and physical requirements include lifting and moving up to 50 pounds.

Qualifications

Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment.
Familiarity with current Windows, Apple Macintosh and mobile operating systems.
Demonstrated experience with hardware and software troubleshooting and event mitigation.
Understanding of standards‑based support environment.
Must be able to lift and move 50 pounds, climb ladders and use power tools.
Must have strong skills in providing excellent customer service and demonstrate strong ethics.
Valid driver’s license and safe driving record required.

Responsibilities

Delivers technology support to faculty, staff and other members of the campus community.
Provides hands‑on hardware support for computers, printers and related technology with the assistance of student technicians.
Collaborates with supervisor and ITS team to securely manage, maintain, deploy and update computing resources while providing customer service.
Documents and provides instructions for technology‑related processes, procedures, troubleshooting and problem resolution.
Assists with asset management.