Student & Faculty IT Support Specialist

flcc; Town of Canandaigua (NY); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Tuition Waiver

Tuition Assistance

Leave Benefits

Retirement Plan

Job summary

Finger Lakes Community College seeks a Technology Support Specialist to maintain end-user technology across desktops, laptops, tablets, printers and classroom tech for students and staff. You will join a team handling Helpdesk tickets and lifecycle replacements to keep devices secure and up-to-date.

The role requires 1–2 years in a tech environment, experience with Windows/macOS, and familiarity with classroom tools (WebEx/Zoom/Teams).

Qualifications

• Associate’s degree in an IT related field is required, Bachelor’s degree preferred.
• 1 to 2 year’s experience supporting a technology rich and diverse environment.
• Experience with Microsoft and/or Apple applications and operating systems required.
• Experience in a managed-device environment preferred.
• Preferred qualifications include managing both Apple and Windows devices and familiarity with classroom technologies such as projection systems and collaboration tools (WebEx, Zoom, Teams).
• Basic networking concepts including Wi‑Fi, LAN, and VPN are preferred.
• Experience in a Higher Education setting is strongly preferred.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Demonstrates a customer-focused attitude with attention to detail and resolves issues timely.
• Analyzes and diagnoses issues, collaborates with IT to ensure full resolution.
• Designs and configures desktop software setups and plans system upgrades.
• Provides end-user support for technology needs.
• Uses device management tools (JAMF, SCCM, InTune) to install required software.
• Troubleshoots classroom technology (projectors, SmartBoards, Hyflex systems, clickers).
• Supports student laptop/tablet loaner program and tracks inventory with Helpdesk.
• Maintains FLCC Inventory and asset tracking per lifecycle plan.
• Uses scripting tools to automate daily tasks where applicable.
• Assists faculty with instructional technology and classroom tools.
• Safeguards devices from cyber threats.
• Investigates complex issues with SUNY IT colleagues and develops strategies.
• Supervises student interns.
• Utilizes Helpdesk Ticketing system for new tickets details.
• Flexibility in schedule and locations.

Skills

End-user support

Device management

Windows

macOS

Classroom technology

Networking basics

Troubleshooting

Education

Associate’s degree in IT

Bachelor’s degree preferred

Tools

JAMF

SCCM

Intune

WebEx

Zoom

Teams

VPN

Job description

Finger Lakes Community College seeks a Technology Support Specialist to maintain end-user technology across desktops, laptops, tablets, printers and classroom tech for students and staff. You will join a team handling Helpdesk tickets and lifecycle replacements to keep devices secure and up-to-date.

The role requires 1–2 years in a tech environment, experience with Windows/macOS, and familiarity with classroom tools (WebEx/Zoom/Teams).