IT Consultant I

State-of-South-Carolina; South Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

State-of-South-Carolina seeks an IT Support Specialist to deliver technology assistance across faculty, staff, and campus users. You will perform hands-on hardware support for computers, printers, and related devices, with supervision from ITS team.

You will document procedures, assist with asset management, and uphold information security standards while delivering excellent customer service. A strong ethics mindset and ability to lift 50 pounds are required.

Qualifications

• Associate degree in a related area or high school diploma with IT experience.
• Familiarity with Windows, macOS, and mobile operating systems.
• Experience with hardware and software troubleshooting and event mitigation.
• Understanding of standards-based support environment.
• Ability to lift 50 pounds, climb ladders, and use power tools.
• Strong customer service and ethics; valid driver''s license.

Responsibilities

• Deliver technology support to faculty, staff and campus community.
• Provide hands-on hardware support for computers and printers with student technicians.
• Collaborate with supervisor and ITS team to manage, deploy, and update computing resources.
• Document processes, procedures, troubleshooting steps, and problem resolution.
• Assist with asset management.
• Maintain information security practices in service delivery.

Skills

Customer service

Communication

Problem solving

Ethical standards

Team collaboration

Education

Associate degree in related area

High school diploma with IT experience

Bachelor's degree in Computer Science or related field

Tools

Windows OS

macOS

Mobile operating systems

Hardware troubleshooting

Printers/IT peripherals

Job description

Delivers technology support to faculty, staff and other members of the campus community. This includes providing hands-on hardware support for computers, printers and related technology with the assistance of student technicians. Effectively collaborates with supervisor and ITS team members to securely manage, maintain, deploy, and update computing resources while providing excellent customer service. Ensures rigorous application of information security/information assurance policies, principles, and practices throughout service delivery. Effectively documents and provides instructions for technology-related processes, procedures, troubleshooting, and problem resolution. Assists with asset management.

Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment. Familiarity with current Windows, Apple Macintosh, and mobile operating systems. Demonstrated experience with hardware and software troubleshooting and event mitigation. Understanding of standards-based support environment. Must be able to lift and move 50 pounds, climb ladders, and use power tools. Must have strong skills in providing excellent customer service and demonstrate strong ethics. Valid Driver's license and safe driving record required.

Bachelor's degree in Computer Science or a related field

Excellent communication, customer service, and interpersonal skills with the ability to support and assist a diverse customer base. Strong attention to detail and analytical problem-solving abilities, with experience troubleshooting computer hardware, software, and classroom technology. Working knowledge of operating systems, applications, and technology used in customer-facing environments. Ability to communicate effectively both verbally and in writing with customers, colleagues, and leadership. Understanding of information security and data protection standards. Experience with Banner and/or working in a higher education environment is preferred.