Campus IT Support Specialist

Mohave Community College; Kingman (AZ); Sur place; USD 38 000 - 58 000; Plein temps

Résumé du poste

Mohave Community College seeks a Technical Support Representative to provide frontline IT assistance to students, faculty, and staff. You will handle account access, MFA, and security-related issues while guiding users through technical challenges with clear, plain-language instructions.

As a non-exempt role, you may occasionally work non-traditional hours, including holidays and weekends, to ensure smooth IT service delivery and user satisfaction across campus.

Qualifications

• High school diploma required; two (2) or more years of experience in an office setting or related discipline.

Responsabilités

• Provide professional and courteous support via phone, email, service tickets, and live chat.
• Assist end-users with account access, MFA, and security-related issues following security procedures.

Connaissances

Technical support

Troubleshooting

Customer service

Microsoft 365

Account access

Formation

High school diploma

Outils

Microsoft 365

Description du poste

Mohave Community College seeks a Technical Support Representative to provide frontline IT assistance to students, faculty, and staff. You will handle account access, MFA, and security-related issues while guiding users through technical challenges with clear, plain-language instructions.

As a non-exempt role, you may occasionally work non-traditional hours, including holidays and weekends, to ensure smooth IT service delivery and user satisfaction across campus.