Technology Support Specialist

Maricopa Community College district; Glendale (AZ); On-site; USD 29,000 - 37,000; Full time

Job summary

Maricopa County Community College District (MCCCD) is seeking a Technology Support Specialist to provide first-level IT support for desktops, laptops, mobile devices, AV and phone systems, and assist with on-campus events. You will maintain equipment, update records, and help ensure secure, well-documented IT operations across campus.

The role requires a High School Diploma or GED with three years of professional desktop support experience; an Associate's Degree or technology certifications are

Qualifications

• High School Diploma or GED and three years of professional experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security.
• There is no substitution or equivalency for the High School Diploma or GED.
• Associate's Degree and/or Technology Certification(s).
• One year of IT maintenance, installation and support.
• One year of experience in Pro AV maintenance, installation and support.
• One year of experience in live events production and support.
• One year of full-time MCCCD experience during the previous two years.

Responsibilities

• Provides first-level IT support and responds to support requests or helpdesk tickets for desktops, laptops, mobile devices, audiovisual and/or phone systems, along with on campus events.
• Maintains, installs, removes, configures, troubleshoots, and repairs computers and related devices and supports on campus events.
• Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems.
• Maintains system inventory, documentation, storage, and security of equipment; orders parts as required.
• May give work direction to student lab assistants.
• Other duties as assigned.

Skills

Desktop support

Customer support

Education

High School Diploma or GED

Associate's Degree

Job description

Technology Support Specialist

Job ID: 323337

Location: Glendale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

$20.82 - $27.07/hourly, DOE

111

Monday - Thursday: 10:15am - 7:15pm, Friday, 9:15am - 6:15pm, 1 hour lunch break
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

This position works within the Office of Information Technology (Tech Support Services) and provides technical assistance to faculty, staff and students with computer systems, workstations, cell phones, tablets, software applications, learning management software, and technology security updates. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, and general technology assistance, this also includes assistance with on campus events. Will also work in a collaborative manner with a diverse population of administrators, faculty, staff, students.

Essential Functions

25% Provides first-level IT support and responds to support requests or helpdesk tickets for desktops, laptops, mobile devices, audiovisual and/or phone systems, along with on campus events. Checks helpdesk ticketing system, ensuring timely response and closure of tickets while providing accurate, detailed and complete documentation.

20% Maintains, installs, removes, configures, troubleshoots, and repairs, computers, electronic devices,mobile devices,desktop software, peripheral devices, media equipment, and supports on campus events.

20% Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems

15% Maintains system inventory, documentation, storage, and security of equipment; orders parts as required

10% May give work direction to student lab assistants

10% Other duties as assigned.

Minimum Qualifications

High School Diploma or GED and three years of professional experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

There is no substitution or equivalency allowable for the High School Diploma or GED.

Desired Qualifications

A.Associate's Degree and/or Technology Certification(s).

B.1 (One) year of experience in IT Maintenance, installation and support.

C. 1 (One) year of experience in Pro AV maintenance, installation and support.

D. 1 (One) year of experience in live events production and support.

E.1 (One) year of full-time relevant MCCCD experience during the previous two years

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
• Travel to campus during interview/selection process will be at candidate's own expense
• May be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #50 lbs
• May require ladder work, or working at heights.

Posting Close Date

Open until filled

First Review Wednesday, 10/07/26

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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