Campus IT Help Desk Technician

Tennessee Board of Regents; Smyrna (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Motlow State Community College in Smyrna, TN is seeking a Help Desk Technician to be the first point of contact for technical assistance across the Motlow community. The role supports hardware and software issues, assists with onboarding, moves, and account setup, and maintains asset inventory.

Minimum qualifications include a high school diploma and 1 year of tech-related experience; an associate degree or post-secondary education can substitute for experience.

Qualifications

• High School diploma and one year of experience in a technology related field.
• Additional post-secondary education can substitute for the required experience on a year-for-year basis or with industry certifications.
• Associate Degree earned from a regionally accredited institution is preferred with one year of related experience.

Responsibilities

• Provide first line of technical support to Motlow community.
• Troubleshoot using diagnostic techniques and questions; escalate unresolved issues.
• Assist with general technical support for Motlow devices.
• Maintain inventory of technology assets.
• Support knowledge base documentation and record events, problems, and resolutions in ITSM.
• Assist with onboarding for new hires, office moves, and account setup.
• Other duties as assigned

Skills

Customer service

Communication

Technical troubleshooting

Hardware/software basics

Education

High School diploma

Associate Degree (preferred)

Tools

ITSM tool

Job description

Motlow State Community College in Smyrna, TN is seeking a Help Desk Technician to be the first point of contact for technical assistance across the Motlow community. The role supports hardware and software issues, assists with onboarding, moves, and account setup, and maintains asset inventory.

Minimum qualifications include a high school diploma and 1 year of tech-related experience; an associate degree or post-secondary education can substitute for experience.