Campus IT Desktop Support Technician

Starshopper; Fayetteville (AR); On-site; USD 40,000 - 48,000; Full time

Job summary

University of Arkansas, Fayetteville is seeking an IT Support Desktop Support Technician to assist end users, maintain technology equipment, and respond to IT service tickets. This role supports campus staff and emphasizes reliable attendance and clear communication.

Qualifications include a bachelor's degree or technical training with experience in computer support, familiarity with Windows and Mac, and knowledge of endpoint management tools such as KACE or SCCM.

Qualifications

• Bachelor's degree in computer science, computer applications, mathematics, or related field
• At least two years of experience in computer support
• Technical training in computer science or related field with five years experience (for the alternate path)
• Strong Windows and Mac knowledge, troubleshooting, and customer service skills

Responsibilities

• Provide end-user IT support and resolve service tickets
• Install, configure, and update operating systems and software on university devices
• Maintain hardware inventory and assist in deployment of IT equipment
• Communicate effectively with campus staff and colleagues to resolve issues

Job description

University of Arkansas, Fayetteville is seeking an IT Support Desktop Support Technician to assist end users, maintain technology equipment, and respond to IT service tickets. This role supports campus staff and emphasizes reliable attendance and clear communication.

Qualifications include a bachelor's degree or technical training with experience in computer support, familiarity with Windows and Mac, and knowledge of endpoint management tools such as KACE or SCCM.