Desktop Support Technician II: End-User IT & Field Service

Socket.dev; Tuscaloosa (AL); On-site; USD 24,000 - 34,000; Full time

Job summary

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for faculty and staff computer users across campus. You will set up and install PCs and peripherals, install operating systems and software, complete basic system configuration, and resolve user problems.

You may escalate complex issues to senior technicians and monitor ticket queues until resolution.

Qualifications

• Two (2) years of IT technical support experience or an associate degree or higher with IT support exposure.
• Must have a valid U.S. driver’s license.
• Background checks and driving eligibility per university policy.

Responsibilities

• Provide basic Help Desk and field support for faculty and staff.
• Set up and install PCs and peripheral devices; configure operating systems and software.
• Resolve user problems and eradicate computer viruses.
• Escalate issues beyond basic level to senior technicians as needed.
• Monitor ticket queues and follow up on open requests until resolved.

Skills

IT support

Driver's license

Education

Associate degree or higher

Job description

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for faculty and staff computer users across campus. You will set up and install PCs and peripherals, install operating systems and software, complete basic system configuration, and resolve user problems.

You may escalate complex issues to senior technicians and monitor ticket queues until resolution.