Campus IT Desktop Support Pro

Southern Nazarene University; Bethany (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement matching

Tuition remission

Paid time off

Job summary

Southern Nazarene University is seeking an IT Support Desktop Technician to provide on-site and remote assistance to students and staff, installing hardware and software, troubleshooting, and maintaining documentation. This role requires a solid understanding of computer networks and operating systems, with a focus on clear customer communication.

The candidate should be proficient with Windows and macOS, Active Directory, Gmail, and Microsoft Office, and possess strong problem-solving and

Qualifications

• High school graduate
• Minimum of two years of related work experience
• Strong verbal and written communication skills
• Ability to prioritize multiple demands in a fast-paced environment
• Typing and spelling competency
• Experience with various computer software applications
• Data entry experience

Responsibilities

• Provide phone and desktop support, including hardware and software installation, configuration, and troubleshooting.
• Assist users with password management, printing, and email-related issues.
• Install applications and assign user permissions as required.
• Set up hardware and software for special events.
• Maintain proficiency in Windows and macOS operating systems.
• Demonstrate Working knowledge of Active Directory, Gmail, and Microsoft Office
• Research and troubleshoot software-related issues effectively.
• Communicate clearly and professionally across all levels and departments with the University.
• Foster and maintain positive interpersonal relationships.
• Work independently with minimal supervision.
• Deliver high-quality customer service.
• Perform additional duties as assigned

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Education

High School diploma

Tools

Active Directory

Gmail

Microsoft Office

Windows

macOS

Job description

Southern Nazarene University is seeking an IT Support Desktop Technician to provide on-site and remote assistance to students and staff, installing hardware and software, troubleshooting, and maintaining documentation. This role requires a solid understanding of computer networks and operating systems, with a focus on clear customer communication.

The candidate should be proficient with Windows and macOS, Active Directory, Gmail, and Microsoft Office, and possess strong problem-solving and