Client Technology Support Specialist

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 24,796 - 38,572; Full time

Job summary

Nova Southeastern University in Fort Lauderdale, FL is seeking an IT Support Technician to provide accurate and timely technical assistance to students, faculty and staff via telephone, chat, email, remotely and at desk side. Resolves basic issues with varying priority and adheres to service levels.

Responsibilities include installing and maintaining hardware for campus users, troubleshooting issues remotely, and supporting desktops, laptops, AV, networks, and digital media across multiple

Qualifications

• High School Diploma or Equivalent required.
• One year of customer service and/or information technology experience.
• An Associate’s degree is required.

Responsibilities

• Installs and maintains hardware for faculty and staff.
• Repairs and troubleshoots technology issues at sites and remotely.
• Provides first-line, basic support for hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
• Supports all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off.
• Resolves issues for students, faculty, and staff relating to hardware, software and other problems.
• Inspects and recommends maintenance of technology equipment housed in university facilities.
• Creates, logs, updates, and resolves technology tickets using the ticketing system.
• Assists with relocation of computers and other technology equipment within university facilities.
• Assists with proper removal and disposal of technology from the university.
• Completes special projects as assigned.
• Performs other duties as required.

Skills

Time Management

Active Listening

Speaking

Critical Thinking

Complex Problem Solving

Excellent customer service

Education

High School Diploma or Equivalent

Associate’s degree

Job description

Nova Southeastern University in Fort Lauderdale, FL is seeking an IT Support Technician to provide accurate and timely technical assistance to students, faculty and staff via telephone, chat, email, remotely and at desk side. Resolves basic issues with varying priority and adheres to service levels.

Responsibilities include installing and maintaining hardware for campus users, troubleshooting issues remotely, and supporting desktops, laptops, AV, networks, and digital media across multiple