Campus IT Field Technician: Network & End-User Support

Boldyn Networks; Swainsboro (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hourly rate: $25-30 per hour

Learning and Development opportunities

Flexible working opportunities

Competitive benefit packages

Paid sick leave

Job summary

Boldyn Networks is seeking a Field Service Representative for the Georgia Southern University-East Campus on a 1-year contract. You will deliver on-site IT infrastructure support, install hardware, manage accounts, and coordinate with vendors to handle warranties.

The role requires 1–3 years of Windows/Mac support, familiarity with Office 365, Active Directory, ServiceNow, and basic networking. A proactive, service‑oriented mindset is essential in this campus setting.

Qualifications

• Position requires skillset equivalent to a Help Desk Level II technician.
• 1–3 years Windows and/or Mac OS hardware and software support.
• 1–3 years of help desk experience in a medium to large environment.
• Office 365 support including Outlook/Exchange and SharePoint Online; Google G‑Suite and Zoom familiarity.
• Documenting and following established technical procedures and best practices.
• Experience with a ticketing system; ServiceNow experience preferred.
• Remote desktop support capability.
• Understanding Active Directory user accounts, security groups, and file share permissions.
• Experience with virtualization and reducing hardware footprint.
• Basic network troubleshooting: TCP/IP, VoIP, LAN, WIFI.
• Certifications: MCP, CCT, A+, Net+, or ACTC.
• Associate degree in IT or closely related field.
• Streaming, video conferencing, and AV support.
• Familiarity with VoIP technologies.

Responsibilities

• Providing exceptional service to customers.
• Responding to emergency outages promptly.
• Maintaining own schedule for onsite appointments within 24–48 hour SLA.
• Configure, install, and support hardware such as laptops, desktops, monitors, keyboards, printers.
• Support systems running Windows, Mac OS, and Linux.</

Skills

Help Desk Level II

Windows and Mac OS support

Remote desktop support

Office 365 Exchange/SharePoint support

Active Directory

ServiceNow experience

VOIP knowledge

Networking basics (TCP/IP, DHCP, DNS)

AV and video conferencing support

Security groups and file permissions

Remote support of Windows/Mac/Linux

MCP/CCT/A+/Net+/ACTC certification

Education

Associate degree in Information Technology

Tools

ServiceNow

Office 365

SharePoint Online

Zoom

Google G-Suite

Job description

Boldyn Networks is seeking a Field Service Representative for the Georgia Southern University-East Campus on a 1-year contract. You will deliver on-site IT infrastructure support, install hardware, manage accounts, and coordinate with vendors to handle warranties.

The role requires 1–3 years of Windows/Mac support, familiarity with Office 365, Active Directory, ServiceNow, and basic networking. A proactive, service‑oriented mindset is essential in this campus setting.