Campus IT Field & Network Support Technician

Boldyn Networks; United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hourly rate: $25-30 per hour

Learning and Development opportunities

Flexible working opportunities

Competitive benefit packages

Paid sick leave

Job summary

Boldyn Networks is seeking a Field Service Representative to provide on-site IT infrastructure support at Georgia Southern University-East Campus for a 1-year contract. You’ll configure, install, and troubleshoot hardware, support Windows, Mac OS, and Linux where applicable, manage ticket queues, and monitor network connectivity to meet 24-48 hour SLAs.

You’ll handle end-user training, coordinate vendor interactions, maintain equipment inventory, and assist with move-ins and events.

Qualifications

• Position requires skillset equivalent to a Help Desk Level II technician.
• 1 to 3 years Windows and/or Mac OS hardware and software support.
• 1 to 3 years of help desk experience in a medium to large scale environment.
• Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G‑Suite, Zoom, Schoology, and others.
• Documenting and adhering to established technical procedures and best practices.
• Experience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred.
• Remote desktop support.
• Understands Active Directory user accounts, security groups, and file share permissions
• Understands system virtualization and reducing hardware footprint

Responsibilities

• Providing exceptional service to customers
• Responding to emergency outages promptly
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
• Configure, install, and support a variety of hardware and peripheral components
• Support systems running Windows, Mac OS, and potentially Linux
• Manage tickets using the help desk ticket queue
• Tracking and updating escalation tickets
• Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies
• Prepare new equipment for deployment using system imaging tools
• Manage accounts and equipment for new-hire/termination processes
• Work with vendors in warranty support matters
• Provide end-user training sessions on relevant IT topics
• Troubleshoot and resolve basic network connectivity issues for LAN/WiFi
• Support administration of VoIP and LiveOps
• Administer cloud-based accounts (Office 365, SharePoint Online, DropBox for Business)
• Provide support for locally-installed applications
• Support and administer network devices
• Assist with access control systems
• Address end-user and network escalations
• Coordinate client activities (move-in, conferences, events)
• Monitoring, investigating, retiring equipment alarms
• Assist with customer install activities
• Ensure Boldyn policies are upheld in your region
• Generating reports
• Attending training events
• Other documentation and administrative duties

Skills

Help desk level II

Windows support

Mac OS support

Ticketing system (ServiceNow)

Remote desktop

Active Directory

Networking basics (TCP/IP, DHCP, DNS)

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Office 365

SharePoint Online

Dropbox for Business

Virtualization

Job description

Boldyn Networks is seeking a Field Service Representative to provide on-site IT infrastructure support at Georgia Southern University-East Campus for a 1-year contract. You’ll configure, install, and troubleshoot hardware, support Windows, Mac OS, and Linux where applicable, manage ticket queues, and monitor network connectivity to meet 24-48 hour SLAs.

You’ll handle end-user training, coordinate vendor interactions, maintain equipment inventory, and assist with move-ins and events.