Desktop Technician

Southern Nazarene University; Bethany (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement matching

Tuition remission

Paid time off

Job summary

Southern Nazarene University is seeking an IT Support Desktop Technician to provide on-site and remote assistance to students and staff, installing hardware and software, troubleshooting, and maintaining documentation. This role requires a solid understanding of computer networks and operating systems, with a focus on clear customer communication.

The candidate should be proficient with Windows and macOS, Active Directory, Gmail, and Microsoft Office, and possess strong problem-solving and

Qualifications

• High school graduate
• Minimum of two years of related work experience
• Strong verbal and written communication skills
• Ability to prioritize multiple demands in a fast-paced environment
• Typing and spelling competency
• Experience with various computer software applications
• Data entry experience

Responsibilities

• Provide phone and desktop support, including hardware and software installation, configuration, and troubleshooting.
• Assist users with password management, printing, and email-related issues.
• Install applications and assign user permissions as required.
• Set up hardware and software for special events.
• Maintain proficiency in Windows and macOS operating systems.
• Demonstrate Working knowledge of Active Directory, Gmail, and Microsoft Office
• Research and troubleshoot software-related issues effectively.
• Communicate clearly and professionally across all levels and departments with the University.
• Foster and maintain positive interpersonal relationships.
• Work independently with minimal supervision.
• Deliver high-quality customer service.
• Perform additional duties as assigned

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Education

High School diploma

Tools

Active Directory

Gmail

Microsoft Office

Windows

macOS

Job description

Job Details

• Job Location: Bethany Campus - Bethany, OK 73008


• Position Type: Staff Full-Time


• Education Level: High School


• Travel Percentage: Up to 25%


• Full Time / Hourly / Non-Exempt

Work Schedule

Monday through Friday 8:00 am to 5:00 pm

Job Summary

An IT Support Desktop Technician is responsible for delivering technical assistance to SNU students and SNU employees encountering computer-related issues. Key duties encompass installing and configuring computer hardware and software, providing both remote and onsite support, troubleshooting and resolving technical problems, and maintain comprehensive technical documentation. This role necessitates a robust understanding of computer networks, operating systems, and related technological concepts. Customer services and problems-solving skills are essential, as IT Support Desktop Technicians frequently need to convey technical information to individuals without a technical background.

Responsibilities

• Provide phone and desktop support, including hardware and software installation, configuration, and troubleshooting.


• Assist users with password management, printing, and email-related issues.


• Install applications and assign user permissions as required.


• Set up hardware and software for special events.


• Maintain proficiency in Windows and macOS operating systems.


• Demonstrate Working knowledge of Active Directory, Gmail, and Microsoft Office


• Research and troubleshoot software-related issues effectively.


• Communicate clearly and professionally across all levels and departments with the University.


• Foster and maintain positive interpersonal relationships.


• Work independently with minimal supervision.


• Deliver high-quality customer service.


• Perform additional duties as assigned

Qualifications

• Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment and be committed to the SNU mission to make Christlike disciples through higher education in a Christ centered community.


• As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.


• High school graduate


• Minimum of two years of related work experience and/or relevant training


• Possess strong verbal and written communication skills


• Ability to prioritize multiple demands in fast paced work environment


• Typing and spelling competency


• Experience with various computer software applications


• Data entry experience

Preferred Qualifications

• Some college coursework


• Experience in higher education

Supervision Received

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised

May be responsible for the coordination of work assignments for student employees.

Benefits

• Generous benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.