Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Auburn Hills (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom seeks a qualified PC support specialist to provide end-user assistance and maintain site-based microcomputer environments in Auburn Hills.

You will acquire and expand knowledge of product offerings and support policies, install hardware and software, and train users while collaborating on projects to improve efficiency and service quality.

Qualifications

• At least two years PC support in a networked environment.
• Knowledge of Windows operating systems and application software.
• Experience with GUI applications in a Windows environment.
• Familiar with UNIX and MAC operating systems.
• Knowledge of problem solving and troubleshooting methods.
• Skills in verbal and written communications and customer service practices.

Responsibilities

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

Skills

Customer service

Technical troubleshooting

Verbal & written communication

Networked PC support

Multicultural environment experience

Education

Associates degree in Information Technologies or related field

Tools

Windows OS

UNIX

MacOS

GUI applications

Job description

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

Requirements

• At least two years PC support in a networked environment. Experience with multi-cultural students and staff preferred.
• Knowledge of personal computers and related hardware and software Knowledge of Microsoft operating systems and application software
• Knowledge of GUI applications used in a Windows operating environment
• Familiar with UNIX, and MAC operating systems Knowledge of problem solving and troubleshooting methods
• Skills in verbal and written communications and customer service practices
• Associates degree in Information Technologies or related field or technical training equivalent.