Campus Information Center Specialist - Student Services

State of South Carolina; South Carolina; On-site; USD 19,000 - 25,000; Full time

Job summary

Midlands Technical College is seeking an Information Center Representative to serve as the primary contact for students, faculty, staff, and visitors, delivering exceptional customer service across in-person, phone, email, and live chat channels.

The role requires strong communication, proficiency with Microsoft Office, and the ability to navigate the Colleague system to manage student data and provide accurate information in alignment with college policies.

Qualifications

• Bachelor’s degree and one year of relevant customer service experience or higher education experience; or an Associate’s degree with three years of experience; or a high school diploma with five years of experience.

Responsibilities

• Serve as central contact for students, faculty, staff, and visitors seeking assistance.
• Provide guidance on enrollment, assessment testing, course requirements, advisement, registration, and related programs/services.
• Navigate Colleague system to retrieve student account information and enter prospective student data while avoiding duplicates.
• Collaborate with management, faculty, staff, students, and external customers to improve service delivery and processes.

Skills

Strong communication

Microsoft Office

Phone systems

Multitasking

Education

Bachelor’s degree

Associate’s degree

High school diploma

Job description

Midlands Technical College is seeking an Information Center Representative to serve as the primary contact for students, faculty, staff, and visitors, delivering exceptional customer service across in-person, phone, email, and live chat channels.

The role requires strong communication, proficiency with Microsoft Office, and the ability to navigate the Colleague system to manage student data and provide accurate information in alignment with college policies.