Campus Tech Liaison & SIS Specialist

Centra Health, Inc.; Lynchburg (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Centra Health is seeking a Campus Technology Coordinator to partner with Centra College IT and campus stakeholders. You will deliver front-line technology support for students and faculty, manage SIS/LMS access, and coordinate classroom IT needs across the academic calendar.

Ideal candidates bring higher education IT support experience, strong stakeholder relations, and familiarity with ITSM processes. The role involves on-site engagement and collaboration with leadership to ensure smooth

Qualifications

• Bachelor’s degree and two years in a higher education service desk or related role with a technology component.
• Demonstrated stakeholder or relationship management experience, partnering with analysts or technical teams on changes.
• Advanced proficiency with SIS concepts and workflows.
• Advanced proficiency in logging, triaging, and coordinating requests within an ITSM platform.
• Preferred: four years of progressively responsible experience in higher education technology support.
• Certifications listed in qualifications (ITIL 4 Foundation, HDI-SCA, BRMP, CompTIA A+, M365 Fundamentals).
• Experience with computer-based testing platforms and LMS.
• Healthcare or academic medical center environment experience.

Responsibilities

• Provide responsive, front-line technology support to students, faculty, staff, executives, and leaders via walk-up, service desk, and on-site engagement.
• Resolve accounts and basic technology issues, including password resets, following identity verification procedures and documenting work in the ITSM platform.
• Provide first-contact application support for SIS, LMS, testing software, and classroom apps.
• Manage user accounts, roles, and access with security procedures and periodic reviews.
• Serve as campus power user for the SIS, supporting registration, records, and grade entry; escalate issues as needed.
• Coordinate technology resources around term starts, exams, and campus events to minimize disruption.
• Serve as the primary technology liaison for College leadership and advocate for customer needs.
• Coordinate technology incidents and high-impact events to ensure timely resolution and stakeholder communication.
• Support technology implementations, upgrades, onboarding, training, and adoption initiatives with UAT and downtime communications.
• Translate academic needs into actionable tech requirements and work with analysts/teams for outcomes.
• Maintain user guides and runbooks; report service metrics to leadership regularly.
• Perform basic equipment replacements and coordinate advanced support as needed.

Skills

Service desk

Customer support

Stakeholder management

SIS concepts

ITSM platform

LMS knowledge

Access management

Healthcare experience

Communication skills

Education

Bachelor’s degree

2 years higher ed IT support

4 years higher ed IT support

ITIL 4 Foundation

HDI-SCA

BRMP

CompTIA A+

Microsoft 365 Fundamentals

SIS testing experience

Tools

ITSM platform

Student Information System

Learning Management System

Computer-based testing platforms

Job description

Centra Health is seeking a Campus Technology Coordinator to partner with Centra College IT and campus stakeholders. You will deliver front-line technology support for students and faculty, manage SIS/LMS access, and coordinate classroom IT needs across the academic calendar.

Ideal candidates bring higher education IT support experience, strong stakeholder relations, and familiarity with ITSM processes. The role involves on-site engagement and collaboration with leadership to ensure smooth