Program Assistant (Temporary)

State-of-South-Carolina; South Carolina; On-site; USD 19,000 - 25,000; Full time

Job summary

Midlands Technical College is seeking an Information Center Representative to serve as the primary contact for students, faculty, staff, and visitors, delivering exceptional customer service across in-person, phone, email, and live chat channels.

The role requires strong communication, proficiency with Microsoft Office, and the ability to navigate the Colleague system to manage student data and provide accurate information in alignment with college policies.

Qualifications

• Bachelor’s degree and one year of relevant customer service experience or higher education experience; or an Associate’s degree with three years of experience; or a high school diploma with five years of experience.

Responsibilities

• Serve as central contact for students, faculty, staff, and visitors seeking assistance.
• Provide guidance on enrollment, assessment testing, course requirements, advisement, registration, and related programs/services.
• Navigate Colleague system to retrieve student account information and enter prospective student data while avoiding duplicates.
• Collaborate with management, faculty, staff, students, and external customers to improve service delivery and processes.

Skills

Strong communication

Microsoft Office

Phone systems

Multitasking

Education

Bachelor’s degree

Associate’s degree

High school diploma

Job description

The Information Center Representative serves as a central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related questions and services. This position is responsible for delivering exceptional customer service through in-person interactions, telephone calls, emails, and live chat. The representative provides accurate, timely, and professional guidance on a variety of topics, including the enrollment process, assessment testing, course requirements, academic advisement, registration, and the College's credit, Corporate, and Continuing Education programs and services.

The ideal candidate will possess excellent written and verbal communication skills, strong computer proficiency, and a genuine commitment to helping others. Responsibilities include navigating the Colleague system to retrieve student account information, accurately entering prospective student data while preventing duplicate records, actively listening to customer needs, and providing appropriate solutions. The individual must maintain welcoming, and empathetic demeanor while exercising sound judgment and ensuring that all information is shared in accordance with College policies, procedures, and the Student Information Center Code of Conduct.

The Information Center Representative is also expected to collaborate effectively with management, faculty, staff, students, and external customers while contributing to continuous improvement efforts. This includes identifying opportunities to enhance processes, improve service delivery, and ensure every individual receives prompt, accurate, and high-quality assistance. As one of the first points of contact for Midlands Technical College, this role is essential in creating a positive experience, connecting individuals with the resources they need, and supporting the overall success of the College and its students.

This position will be located on the Midlands Technical College Beltline Campus

A bachelor’s degree and one (1) year of relevant customer service experience or experience in higher education; or an associate’s degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in higher education.

• Strong communication skills.
• Experience with Microsoft Office applications.
• Multiple line telephone systems.
• Ability to multi-task.