Program Assistant (Temporary)

State of South Carolina; Columbia (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

Midlands Technical College is seeking an Information Center Representative to serve as the main contact for students, faculty, staff, and visitors seeking guidance on college services. You will provide accurate information and friendly support across in-person, phone, email, and live chat channels.

The role emphasizes excellent communication, strong computer skills, and a commitment to helping others as you guide inquiries about enrollment, courses, advisement, registration, and college programs

Qualifications

• A bachelor’s degree and one (1) year of relevant customer service experience or experience in higher education; or an associate’s degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in higher education.

Responsibilities

• Serve as central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related questions and services.
• Provide accurate, timely, and professional guidance on enrollment processes, assessment testing, course requirements, academic advisement, registration, and programs and services.
• Navigate the Colleague system to retrieve student account information and accurately enter prospective student data while preventing duplicates.
• Actively listen to customer needs and provide appropriate solutions with a welcoming, empathetic demeanor and adherence to college policies.
• Collaborate with management, faculty, staff, students, and external customers while contributing to continuous improvement of service delivery.

Skills

Strong communication

Multi-tasking

Customer service

Education

Bachelor’s degree in related field

Associate degree

High school diploma

Tools

Microsoft Office

Multi-line telephone systems

Job description

Job Responsibilities

The Information Center Representative serves as a central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related questions and services. This position is responsible for delivering exceptional customer service through in-person interactions, telephone calls, emails, and live chat. The representative provides accurate, timely, and professional guidance on a variety of topics, including the enrollment process, assessment testing, course requirements, academic advisement, registration, and the College's credit, Corporate, and Continuing Education programs and services.

The ideal candidate will possess excellent written and verbal communication skills, strong computer proficiency, and a genuine commitment to helping others. Responsibilities include navigating the Colleague system to retrieve student account information, accurately entering prospective student data while preventing duplicate records, actively listening to customer needs, and providing appropriate solutions. The individual must maintain welcoming, and empathetic demeanor while exercising sound judgment and ensuring that all information is shared in accordance with College policies, procedures, and the Student Information Center Code of Conduct.

The Information Center Representative is also expected to collaborate effectively with management, faculty, staff, students, and external customers while contributing to continuous improvement efforts. This includes identifying opportunities to enhance processes, improve service delivery, and ensure every individual receives prompt, accurate, and high-quality assistance. As one of the first points of contact for Midlands Technical College, this role is essential in creating a positive experience, connecting individuals with the resources they need, and supporting the overall success of the College and its students.

This position will be located on the Midlands Technical College Beltline Campus.

Minimum And Additional Requirements

A bachelor’s degree and one (1) year of relevant customer service experience or experience in higher education; or an associate’s degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in higher education.

Preferred Qualifications

• Strong communication skills.
• Experience with Microsoft Office applications.
• Multiple line telephone systems.
• Ability to multi-task.

Benefits For State Employees

• The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

• Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

• State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

• State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.