Student Services Program Assistant

Doc PersonalBeratung GmbH; Columbia (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

Midlands Technical College is seeking an Information Center Representative to serve as the main contact for students, faculty, staff, and visitors seeking guidance on college services. You will provide accurate information and friendly support across in-person, phone, email, and live chat channels.

The role emphasizes excellent communication, strong computer skills, and a commitment to helping others as you guide inquiries about enrollment, courses, advisement, registration, and college programs

Qualifications

• A bachelor’s degree and one (1) year of relevant customer service experience or experience in higher education; or an associate’s degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in higher education.

Responsibilities

• Serve as central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related questions and services.
• Provide accurate, timely, and professional guidance on enrollment processes, assessment testing, course requirements, academic advisement, registration, and programs and services.
• Navigate the Colleague system to retrieve student account information and accurately enter prospective student data while preventing duplicates.
• Actively listen to customer needs and provide appropriate solutions with a welcoming, empathetic demeanor and adherence to college policies.
• Collaborate with management, faculty, staff, students, and external customers while contributing to continuous improvement of service delivery.

Skills

Strong communication

Multi-tasking

Customer service

Education

Bachelor’s degree in related field

Associate degree

High school diploma

Tools

Microsoft Office

Multi-line telephone systems

Job description

Midlands Technical College is seeking an Information Center Representative to serve as the main contact for students, faculty, staff, and visitors seeking guidance on college services. You will provide accurate information and friendly support across in-person, phone, email, and live chat channels.

The role emphasizes excellent communication, strong computer skills, and a commitment to helping others as you guide inquiries about enrollment, courses, advisement, registration, and college programs