Campus Guest Services Coordinator — Front Desk Concierge

ACL Digital; Boston (MA); On-site; USD 29,000 - 40,000; Part time

Job summary

Harvard University in Boston is seeking a part-time Guest Services Coordinator to support the front desk, assist with program check-ins/check-outs, and coordinate with on-campus partners. The role emphasizes customer service, problem resolution, and a proactive service mindset.

The position runs from 09/01/2026 to 09/01/2027 (12 months) with Fridays, Sundays, and occasional Saturdays, on-site at Boston, MA.

Qualifications

• Experience in a university setting is helpful.
• Strong communication and customer service skills.
• Ability to troubleshoot and resolve problems.
• Technical aptitude to learn new software applications.

Responsibilities

• Assist the Guest Services Team with program check-ins and check-outs.
• Oversee daily front desk and back office operations.
• Support participants and program needs; coordinate with on-campus partners.
• Contribute to security sign replacements, technology upgrades, and group gift distribution.

Skills

Customer service

Communication skills

Troubleshooting

Problem resolution

Technical aptitude

Job description

Harvard University in Boston is seeking a part-time Guest Services Coordinator to support the front desk, assist with program check-ins/check-outs, and coordinate with on-campus partners. The role emphasizes customer service, problem resolution, and a proactive service mindset.

The position runs from 09/01/2026 to 09/01/2027 (12 months) with Fridays, Sundays, and occasional Saturdays, on-site at Boston, MA.