Customer Service Representative

ACL Digital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

ACL Digital is seeking a Guest Services Coordinator to support program check-ins/outs and manage daily front desk operations across campus. You will assist participants, faculty, staff, and visitors with information, services, and problem resolution, coordinating with campus partners and MBA Services.

Strong problem-solving, calm communication, and a willingness to learn new software are essential. Prior university experience is helpful, with opportunities to work on security sign replacements,

Qualifications

• Proven customer service and communication skills.
• Ability to troubleshoot and resolve issues calmly.
• Willingness to learn new software and processes.
• Experience in a university setting is helpful.

Responsibilities

• Assist with program check-ins and check-outs.
• Oversee daily front desk and back office operations.
• Support participant and program needs; provide concierge services.
• Collaborate with on-campus partners and IT, Operations, MBA Services for projects.
• Handle routine requests and perform special assignments (security signs, tech upgrades, event support).

Job description

Schedule is for Fridays and Sundays, and occasional Saturdays. This is due to our departure days being Fridays and Saturdays, and arrival days being Mondays - and those are our heaviest days of service. Guest Services is open from 7am to 7pm - shift times can range between open hours.

Schedule: Fridays and Sundays; occasional Saturdays

Additional Job Details

The Guest Services Coordinator will assist the Guest Services Team with program check-ins and check-outs; daily operations of the front desk and back office; supporting participant and program needs; and additional duties. Assist with participant requests by collaborating with on-campus partners and providing concierge services. Assist Guest Services Team with various projects with Operations, IT, Program Delivery, and MBA Services, including security sign replacements, technology upgrades, and group gift distribution.

Description:

Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a office, department or program. Provide customer service in person, over the phone, by email, or on the web.

May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors.

Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient.

Strong willingness to learn about the services, programs or operations of the department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on campus