Guest Services Concierge - Part Time Front Desk

Colwen Management Inc; Boston (MA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance

Paid Time Off

Job summary

The Midtown Hotel in Boston is seeking a friendly Part Time Front Desk Associate to join our team. You will handle guest registrations, reservations, and provide information about local attractions and hotel services.

If you have a knack for customer service and prior service-related work experience, we’d like to meet you. One year of related experience, hotel preferred; excellent verbal and written communications skills; strong organizational abilities; ability to deal with difficult guests.

Qualifications

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, ability to deal with difficult guests

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure
• Provide exceptional guest service
• Efficiently manage the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism and tact; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned across departments during shifts

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Tools

Microsoft Office

PMS software

Job description

The Midtown Hotel in Boston is seeking a friendly Part Time Front Desk Associate to join our team. You will handle guest registrations, reservations, and provide information about local attractions and hotel services.

If you have a knack for customer service and prior service-related work experience, we’d like to meet you. One year of related experience, hotel preferred; excellent verbal and written communications skills; strong organizational abilities; ability to deal with difficult guests.