Part-Time Guest Services Concierge - Higher Ed Front Desk

Beacon Hill Staffing Group, LLC; Boston (MA); On-site; USD 28,000 - 40,000; Part time

Job summary

Beacon Hill Staffing Group is seeking a Guest Services Coordinator for a prestigious higher education institution in Boston, MA. The role is a long-term temporary position working approximately 14 hours per week with a pay rate of $25/hour on Fridays, Sundays, and occasional Saturdays.

The role focuses on supporting the Guest Services team, front desk operations, and ensuring excellent customer experiences for participants and visitors.

Qualifications

• Prior customer service, hospitality, front desk, or administrative experience
• Strong communication and interpersonal skills
• Professional, positive, and customer-focused approach
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational and problem-solving skills
• Comfortable learning new technology and systems
• Higher education experience is a plus

Responsibilities

• Assist with program check-ins and check-outs
• Support front desk and daily guest services operations
• Respond to participant and visitor requests in person, by phone, and via email
• Provide concierge-style service and problem resolution
• Coordinate with internal departments to support participant needs
• Assist with operational projects and special assignments
• Maintain confidentiality and accurate records

Skills

Customer service

Front desk

Communication

Organization

Problem solving

Job description

Beacon Hill Staffing Group is seeking a Guest Services Coordinator for a prestigious higher education institution in Boston, MA. The role is a long-term temporary position working approximately 14 hours per week with a pay rate of $25/hour on Fridays, Sundays, and occasional Saturdays.

The role focuses on supporting the Guest Services team, front desk operations, and ensuring excellent customer experiences for participants and visitors.