Campus & Commercial Operations Assistant

University of Chester; Sites (CA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Annual leave 22 days + bank holidays

Pension options (LGPS or HE-defined)

Flexible working where possible

Training and development opportunities

Employee wellbeing support

Gym membership discounts

Staff discounts (retail/travel)

Inclusive, friendly work environment

Job summary

University of Chester seeks a Commercial Services Assistant to support the day-to-day operations of its busy commercial services function. The role spans occupant support, financial administration, customer enquiries, bookings, reporting and coordination across university sites.

You will thrive in a fast-paced environment, manage multiple priorities with accuracy, and deliver high standards of service while working with a collaborative team.

Qualifications

• Experience working in a busy administrative environment is essential.
• Excellent written and verbal communication skills are required.
• Proven ability to manage competing priorities with accuracy and professionalism.

Responsibilities

• Act as first point of contact for commercial enquiries with a professional, customer-focused approach.
• Support administration of commercial services, occupants, bookings and events.
• Coordinate onboarding and offboarding of commercial occupants with accurate record-keeping.
• Maintain databases, spreadsheets, schedules and department records.
• Process purchase orders, invoices and other financial transactions per University procedures.
• Coordinate diaries, room bookings, meetings and operational activities.
• Arrange meetings, prepare documents and take minutes and action notes when required.
• Monitor shared inboxes and respond within agreed timescales.
• Maintain records for licences, invoices and related documentation.
• Liaise with internal departments, customers, suppliers, occupants and external partners.
• Deliver high standard of customer service and escalate issues appropriately.
• Support continuous improvement of administrative and operational processes.
• Undertake general administrative duties to support the wider team.

Skills

Communication skills

Multitasking

MS Office proficiency

Organisational skills

Diary management

Minute taking

Customer service

Travel to university sites

Education

A Level or equivalent

Job description

University of Chester seeks a Commercial Services Assistant to support the day-to-day operations of its busy commercial services function. The role spans occupant support, financial administration, customer enquiries, bookings, reporting and coordination across university sites.

You will thrive in a fast-paced environment, manage multiple priorities with accuracy, and deliver high standards of service while working with a collaborative team.