Customer Support & Sales Advisor – Chester

3R Consulting Ltd; Pennsylvania; Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Free parking

Descripción de la vacante

Chester Competitive Commercial in Pennsylvania is seeking a Customer Support & Sales Advisor. You will handle queries from licensees by telephone and digital media, taking and processing orders while up-selling and cross-selling.

Build strong relationships through outstanding service and maintain a weekly call diary to engage licensees with the drinks supply service. You will manage inbound and outbound calls, process orders, promote key brands, and ensure the customer has the best product

Formación

• Excellent office-based customer service experience and strong communication skills.
• Experience with inbound/outbound calls and managing emails.
• Proficient in MS Office, especially Excel, and email management.

Responsabilidades

• Handle queries from licensees via telephone and digital media.
• Take and process orders, upsell and cross-sell key brands.
• Maintain diary of licensees to call weekly and manage drinks supply tasks.
• Drive licensee engagement and handle incoming calls and digital communications.
• Provide excellent customer service and manage routine administrative tasks.

Conocimientos

Customer service

Communication

Telephone manner

Can-do attitude

Herramientas

MS Office

Excel

Email management

Descripción del empleo

Chester Competitive Commercial

3R Consulting are recruiting a Customer Support & Sales Advisor in Chester, Cheshire

Working within the hospitality industry you will work with licensees via telephone and digital media handling queries, taking and processing orders whilst up-selling, cross selling and assisting with tie compliance. Building strong relationships via a culture of outstanding customer service is at the heart of this role.

You will maintain a diary of licensees to call each week and process orders, sell key brands ensuring the customer has the best product range available. Drive licensee engagement and handle incoming calls and digital communications. Manage important tasks which form part of the drinks supply service.

You will have excellent office based customer service experience, inbound/outbound calls experience and be an effective communicator with a polite confident telephone manner. Resourceful with a ‘can do’ attitude. You will have MS Office experience inc. Excel and email management.

Monday to Friday position

Competitive salary and benefits including free parking