Campus Bookstore Team Lead & Customer Champion

Barnes & Noble Education, Inc.; Oakland (CA); In loco; USD 26.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Daily Pay earned wage access

Employee Discount

Paid sick time

401k eligibility

Commuter Benefits

Descrizione del lavoro

BARNES & Noble College in Oakland, CA is seeking a part-time Operations Supervisor to support store leadership on the sales floor, coach team members, and ensure outstanding customer service. You will assist in daily store operations, oversee departments, handle cash transactions, and participate in staffing and training while supporting the management team as needed.

This role requires the ability to work a flexible weekly schedule, including evenings, weekends and holidays, and a strong focus

Competenze

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Mansioni

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain knowledge of all departments to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at offsite textbook warehouse.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-timepositions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Conoscenze

Retail experience

Customer service

Communication skills

Problem solving

Flexibility

Formazione

High school diploma/GED

Descrizione del lavoro

BARNES & Noble College in Oakland, CA is seeking a part-time Operations Supervisor to support store leadership on the sales floor, coach team members, and ensure outstanding customer service. You will assist in daily store operations, oversee departments, handle cash transactions, and participate in staffing and training while supporting the management team as needed.

This role requires the ability to work a flexible weekly schedule, including evenings, weekends and holidays, and a strong focus